Senior Personal Shopper & Client Experience Lead

The SM Store (SM Mart Inc.); Urdaneta; On-site; PHP 201,000 - 290,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Pangasinan is seeking a customer-focused individual to fulfill transactions and uphold SM's Personal Shopper standards, delivering friendly service and accurate product guidance. The role emphasizes building lasting customer relationships, proposing relevant products and promotions, maintaining high service quality, and ensuring paid items are prepared for dispatch.

The ideal candidate has a Bachelor's in business with 2–3 years selling or customer support

Qualifications

• Graduate of Bachelor's Degree preferably business course
• At least 2 to 3 years of working experience in a selling role or customer support role

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions that are relevant to customer's need or preference
• Follow operational standards to maintain quality service and excellent customer experience
• Endorse properly paid item to dispatch

Skills

Customer service

Sales experience

Communication

Education

Bachelor's degree in Business

Job description

The SM Store (SM Mart Inc.) in Pangasinan is seeking a customer-focused individual to fulfill transactions and uphold SM's Personal Shopper standards, delivering friendly service and accurate product guidance. The role emphasizes building lasting customer relationships, proposing relevant products and promotions, maintaining high service quality, and ensuring paid items are prepared for dispatch.

The ideal candidate has a Bachelor's in business with 2–3 years selling or customer support