Senior Personal Shopper & Client Relations Lead

The SM Store (SM Mart Inc.); Marilao; On-site; PHP 180,000 - 240,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Bulacan, Philippines is seeking a customer‑focused sales associate to fulfill transactions according to SM's Personal Shopper standards. This role emphasizes service excellence and accurate, friendly interactions with shoppers.

You will build lasting relationships, offer relevant products or promotions, follow operational standards to maintain quality service, and endorse paid items for dispatch, ensuring a smooth checkout experience for every customer.

Qualifications

• Graduate of Bachelor's Degree preferably business course
• At least 2 to 3 years of working experience in a selling role or customer support role

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions that are relevant to customer's need or preference
• Follow operational standards to maintain quality service and excellent customer experience
• Endorse properly paid item to dispatch

Skills

Customer relationship

Sales & upselling

Promotions awareness

Customer service

Education

Bachelor's degree, preferably business

Job description

The SM Store (SM Mart Inc.) in Bulacan, Philippines is seeking a customer‑focused sales associate to fulfill transactions according to SM's Personal Shopper standards. This role emphasizes service excellence and accurate, friendly interactions with shoppers.

You will build lasting relationships, offer relevant products or promotions, follow operational standards to maintain quality service, and endorse paid items for dispatch, ensuring a smooth checkout experience for every customer.