Senior Payments & Risk Specialist – Hybrid

HSBC; Quezon City; Hybrid; PHP 500,000 - 900,000; Full time

Job summary

HSBC Holdings plc in Manila is seeking an experienced Sr Financial Services Officer to deliver high-quality processing services within SLA targets. The role focuses on risk control, transaction accuracy, and customer satisfaction across banking operations.

You will check, approve, or reject transactions, perform quality checks, and collaborate with offshore colleagues to align practices. Strong written communication and ability to interpret data are essential, as is flexibility to work hybrid

Qualifications

• Ability to understand and manage risk.
• Experience in a payment processing environment.
• Production management skills and initiate process improvements.
• Flexibility to work different shifts.
• Good conversational skills to engage customers and team.
• Ability to write good quality business letters, emails, Sequence of events and reports.
• Ability to learn quickly and transfer knowledge appropriately
• Ability to understand and interpret numeric data.
• Ability to maintain focus while working with voluminous data.
• Ability to engage with a wide variety of people and motivate team.

Responsibilities

• Check / approve / reject transactions according to the agreed approval / lending limit and / or handle customer request / queries according to procedures.
• Complete quality check work in accordance with established procedures and standards within the required productivity and quality level.
• Identify and elevate common or non-common fraud / errors / irregular transactions, may together with recommendations for follow-up beyond his/her authority.
• Complete transactions in accordance with SLA’s to ensure maximum customer satisfaction.
• Ensure transaction accuracy to avoid any customer impact.
• Collaborate with off-shore colleagues to maintain alignment of operational practices and processes.
• Resolve junior staff's queries / referred issues and provide advice on cases handling.
• Handle escalations from junior staff and report to seniors / AMO with recommendations.
• Contribute to the process productivity / quality / risk management improvement by actively participating in team's initiatives / changes / activities as well as raising staff suggestions.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.

Skills

Risk management

Payment processing

Production management

Shift flexibility

Communication

Business writing

Learning agility

Data interpretation

Focus under pressure

Team motivation

Job description

HSBC Holdings plc in Manila is seeking an experienced Sr Financial Services Officer to deliver high-quality processing services within SLA targets. The role focuses on risk control, transaction accuracy, and customer satisfaction across banking operations.

You will check, approve, or reject transactions, perform quality checks, and collaborate with offshore colleagues to align practices. Strong written communication and ability to interpret data are essential, as is flexibility to work hybrid