Reconciliation Operations Lead - Hybrid, Manila

HSBC; Quezon City; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc in Manila is seeking an experienced Assistant Manager for Reconciliation Production to lead teams, drive reporting initiatives, and strengthen controls. The role is hybrid, based in Quezon City, NCR, Philippines, and involves collaboration across banking operations and CIB/HSS hubs.

Strong English, analytics, and leadership are essential. The role requires several years in banking operations, MI reporting, and process improvement, with a focus on deadlines, risk management, and

Qualifications

• A degree in Accounting/Finance/Management/Business Administration.
• Excellent knowledge of TLM Platforms is an advantage.
• 2-3 years in Corporate & Institutional Banking with MI reporting, change and admin work.
• At least 1 year in control-related functions.
• Knowledge of migration/on-boarding, UAT and process improvement preferred.
• Ability to manage relationships across multiple business lines and CIB/HSS hubs.
• Problem solving, clear requirements articulation and change implementation.
• Escalation ability with proactive follow-through.
• MS Office knowledge with strong numerical and analytical skills.
• Strong leadership, development of staff, and ability to work under tight timelines.
• Proficiency in English (written and spoken).

Responsibilities

• Lead innovation and change within teams and drive improvements in processes.
• Implement reporting tools and guidelines, escalate issues for resolution.
• Communicate and implement procedural changes and initiatives.
• Assist in contingency planning for teams and processes.
• Create design reporting templates and tools for operations.
• Support ad-hoc projects involving data collation, analysis, forecasting and budgeting.
• Mentor new entrants in the process.
• Identify and elevate problem situations to improve customer satisfaction and report MI.
• Establish cross-department relationships to ensure smooth operations.
• Build a strong control culture and develop teams to meet objectives.
• Maintain controls, comply with policies, and manage operational risk.
• Collaborate with CIB central team on reconciliations improvements and knowledge retention.

Skills

Leadership

Problem solving

MS Office

Analytical skills

Numerical skills

English fluency

Education

Accounting/Finance/Management/Business Administration degree

Tools

MS Office

Job description

HSBC Holdings plc in Manila is seeking an experienced Assistant Manager for Reconciliation Production to lead teams, drive reporting initiatives, and strengthen controls. The role is hybrid, based in Quezon City, NCR, Philippines, and involves collaboration across banking operations and CIB/HSS hubs.

Strong English, analytics, and leadership are essential. The role requires several years in banking operations, MI reporting, and process improvement, with a focus on deadlines, risk management, and