Senior Parabroker: Mortgage Processing & Credit Lead

Pear Tree.; Manila; On-site; PHP 1,562,000 - 1,841,000; Full time

Job summary

Pear Tree. in Manila, Philippines, invites applications for a Senior Parabroker (Australian Mortgage). You will manage end-to-end loan processing, coordinate with brokers, clients and lenders, and ensure compliance throughout the application cycle.

The role requires at least 3 years of AU mortgage broking experience, strong customer service, and proficiency with Mercury CRM. A high attention to detail and solid communication are essential for success.

Qualifications

• Solid 3 or more years experience as a Parabroker with end-to-end loan processing and credit analysis within AU Mortgage Broking Industry.
• Exceptional customer service
• Strong understanding of mortgage, asset finance, personal loan and business/commercial loan products and application processes.
• Experience in loan processing, financial services, or a related field.
• Proficiency in CRM systems and loan submission platforms.
• Excellent attention to detail and organisational skills.
• Strong communication skills (verbal and written).
• Positive attitude and strong work ethic
• Demonstrated problem solving ability
• Excellent time management & planning
• Experience with Mercury CRM (essential) and Microsoft
• Leadership

Responsibilities

• Liaise internally with Directors, Mortgage Brokers, Broker Support Team
• Liaise externally with Clients, Lenders and Banks, Solicitors and Conveyancers, Referral Partners, Real Estate Agents
• Accurately prepare, review, and submit loan applications in a timely manner by referring to submission/application checklist and following company standardised processes.
• Verify client information and documentation to meet lender requirements and compliance standards.
• Liaise with lenders, solicitors, conveyancers, real estate agents, clients and referral partners to track the progress of applications and resolve any issues or delays.
• Act as the primary point of contact for clients during the loan processing phase (pre-assessment to settlement).
• Provide personalised guidance on mortgage options based on clients' needs and preferences collaboratively with the broker by referring to credit assessment checklists, following company standardised processes and completing company standardised pre-assessment/loan proposals.
• Clearly explain mortgage terms, interest rates, and repayment plans to clients as necessary.
• Provide updates and respond to client inquiries regarding their applications.
• Guide clients through the document collection process, ensuring all necessary paperwork is received and complete.
• Ensure all applications meet regulatory, lender and company compliance standards.
• Review loan documents with clients to ensure understanding and accuracy.
• Maintain up-to-date knowledge of lender policies, products, and industry regulations.
• Follow credit assessment checklist and process.
• Keep accurate records of all client interactions and document submissions in the CRM system.
• Ensure client data is correctly filed in the database folder system to the company standard format and file naming conventions.
• Build and maintain strong relationships with clients, lenders and external industry and referral partner contacts.
• Provide ongoing support and guidance throughout the mortgage process, addressing any concerns or questions.
• Complete regular annual product interest rate reviews (post settlement) with clients to ensure satisfaction and explore opportunities for future business.

Skills

Customer service

Mortgage knowledge

CRM systems

Attention to detail

Communication skills

Time management

Leadership

Problem solving

Planning

Teamwork

Education

Certificate IV in Finance and Mortgage Broking

Tools

Mercury CRM

Microsoft Office

Job description

Pear Tree. in Manila, Philippines, invites applications for a Senior Parabroker (Australian Mortgage). You will manage end-to-end loan processing, coordinate with brokers, clients and lenders, and ensure compliance throughout the application cycle.

The role requires at least 3 years of AU mortgage broking experience, strong customer service, and proficiency with Mercury CRM. A high attention to detail and solid communication are essential for success.