Senior P2P Operations Leader - Night Shift, People Leader

Accenture PLC; Quezon City; Vor Ort; PHP 1.800.000 - 3.000.000; Vollzeit

Zusammenfassung

Accenture PLC in Manila is seeking a Procure to Pay Operations Sr Manager to oversee the PTP Tower teams, ensuring productivity and quality while handling complex cases and customer issues. You will supervise processors and analysts, drive performance metrics, and coordinate with Quality and Audit resources to sustain improvement.

The role requires long-tenured leadership experience in STP/AP-P2P processes, and the position is based on-site in Quezon City with night-shift coverage and weekends

Qualifikationen

• With at least 12+ years of relevant experience.
• With minimum 5 years Source to Pay (STP) experience.
• With AP/P2P process exposure.
• With at least 10 years people leadership/managerial experience.
• Accounting or Finance Degree
• CPPP certification is preferred only
• Open to any major ERP/P2P platform
• Open to any Shared Services, GBS (Global Business Services), or BPO environment

Aufgaben

• Production Supervision and Support: Coordinates individual and team work assignments.
• Production Supervision and Support: Monitors workload balancing.
• Production Supervision and Support: Supports high-quality work through a positive environment.
• Production Supervision and Support: Monitors team members performance with the focus on improvement.
• Service Level Agreements and Performance Metrics: Ensures individual and team service levels are met or exceeded.
• Service Level Agreements and Performance Metrics: Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements.
• Service Level Agreements and Performance Metrics: Front line contact for questions or issues surrounding service levels.
• Quality: Participates in providing feedback to the Quality team for improvement suggestions.
• Quality: Works with auditing resources on individual and team error trends.
• Quality: Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends.
• Performance Management: Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period.
• Performance Management: Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards.
• OTHERS: Project Shift Schedule: Night Shift
• OTHERS: Project Rest Day: Weekends Off
• OTHERS: Project/Team Location: Quezon Cyberpark Tower 3

Ausbildung

Accounting or Finance Degree

CPPP certification

Jobbeschreibung

Accenture PLC in Manila is seeking a Procure to Pay Operations Sr Manager to oversee the PTP Tower teams, ensuring productivity and quality while handling complex cases and customer issues. You will supervise processors and analysts, drive performance metrics, and coordinate with Quality and Audit resources to sustain improvement.

The role requires long-tenured leadership experience in STP/AP-P2P processes, and the position is based on-site in Quezon City with night-shift coverage and weekends