PTP Operations Lead - Associate Manager

Accenture in the Philippines; Philippines; Vor Ort; PHP 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Accenture in the Philippines seeks a Procure to Pay Ops Associate Manager based in Manila. You will oversee OTC & PTP tower performance, ensure SLA/KPI attainment, and coordinate with Onshore teams and the Service Delivery Lead.

You will review and approve documents, handle client discussions, monitor day-to-day operations, and coach direct reports. This role requires strong PTP experience and supervisory capabilities, with familiarity in SAP, Oracle, ARIBA, or Coupa.

Qualifikationen

• At least 7 years relevant experience in PTP
• 5 years supervisory experience
• Knowledge in SAP, Oracle, ARIBA, or Coupa is good to have

Aufgaben

• Provides responsibility for OTC & PTP Tower overall performance to meet all agreed SLAs and KPIs.
• Responsible for activities assigned by the Service Delivery Lead.
• Timely reporting of OTC & PTP day-to-day team performance and issues.
• Assist Team in all activities performed within Manila Service Center including workload balancing and mediate concerns or clarifications to Onshore Team.
• Perform review and approval of processed documents by AP & AR Team for cash applications and billing.
• Handle Client discussion including concerns, process clarifications and scope alignment.
• Resolve complex inquiries including tasks and reports.
• Monitor SLAs and provide metrics report for Management and Client.
• Monitor Team and individual performances.
• Handle procedure updates and coordinate approval and discussion with the Client.
• Handle escalations and implement process controls.
• Responsible for coaching and mentoring of direct reports.

Kenntnisse

PTP experience

Supervisory experience

Client communication

Tools

SAP

Oracle

ARIBA

Coupa

Jobbeschreibung

Accenture in the Philippines seeks a Procure to Pay Ops Associate Manager based in Manila. You will oversee OTC & PTP tower performance, ensure SLA/KPI attainment, and coordinate with Onshore teams and the Service Delivery Lead.

You will review and approve documents, handle client discussions, monitor day-to-day operations, and coach direct reports. This role requires strong PTP experience and supervisory capabilities, with familiarity in SAP, Oracle, ARIBA, or Coupa.