Senior Organizational Effectiveness Specialist

eTap Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

eTap Inc. is seeking an Organizational Effectiveness Senior Specialist in Metro Manila to lead development, performance, and engagement initiatives.

You will design and roll out training, change management programs, and tools for managers, while collaborating with HR and cross-functional teams.

The role focuses on analytics, reporting, and continuous improvement to drive business goals.

Qualifications

• Bachelor's degree in HRM, psychology, business administration, organizational development, or related field.
• 2–3 years of experience in HR, organizational development, training & development, or employee engagement.
• Experience in needs assessments, designing and facilitating training programs, and implementing change management initiatives.

Responsibilities

• Lead organizational development initiatives and change management strategies.
• Design and implement development and training programs.
• Coordinate training schedules, logistics, and program communication.
• Develop evaluation tools and measure program effectiveness.
• Analyze outcomes against objectives and prepare actionable recommendations.
• Support onboarding and mentoring of junior HR staff when required.

Skills

Stakeholder communication

Change management

Facilitation

Data analysis

Training design

Education

Bachelor's degree in HR Management / Psychology / Business Administration / Organizational Development

CHRP / OD Certification (advantage)

Job description

I. Purpose of the Role

The Organizational Effectiveness Senior Specialist is responsible for leading and driving initiatives that enhance employee development, performance, and engagement. The role involves designing. implementing, and evaluating development programs, training initiatives, and change management strategies to ensure alignment with business goals.

II. Key Responsibilities

Organizational Development & Change Management

Assist the OE Supervisor in the design and rollout of organizational development initiatives and change management strategies.

Support in coordinating culture-building and employee engagement activities.

Provide facilitation support during workshops and team-building sessions.

Learning & Development Programs

Design organization-wide development and training programs tailored to identified needs.

Develop communication strategies to support change initiatives.

Assist in implementing new systems, structures, or processes that improve effectiveness.

Provide tools and resources to help managers lead through change.

Training & Development Facilitation

Support the OE Supervisor in conducting training needs analyses and developing learning initiatives

Assist in coordinating training schedules, logistics, and program communication.

Gather post-training evaluation data and prepare reports for review.

Performance Management & Employee Engagement

Develop evaluation tools (surveys, scorecards, feedback forms) to measure program effectiveness.

Analyze outcomes against objectives to assess success.

Prepare reports with actionable recommendations for improvement.

Employee Engagement & Performance Support

Provide support in implementing performance management tools and processes.

Assist in monitoring employee engagement trends and preparing reports.

Support the OE Supervisor in coordinating recognition and engagement programs.

Policy Development & Compliance

Assist in drafting and reviewing OE-related policies and guidelines under supervisor's direction.

Support compliance monitoring activities related to OE policies and programs.

Help ensure documentation meets audit and reporting requirements.

Analytics & Continuous Improvement

Collect, consolidate. and analyze OE-related data to support decision-making.

Prepare dashboards, reports, and presentations for the OE Supervisor and management.

Recommend small process improvements based on data findings.

Collaboration & Stakeholder Support

Coordinate with HR and cross-functional teams to provide administrative and logistical support for OE initiatives.

Serve as a point of contact for basic OE-related inquiries, escalating issues to the OE Supervisor as needed.

Support onboarding and mentoring of junior HR staff when required.

III. Competency Requirements

Educational Background

Bachelor's degree in Human Resources Management, Psychology, Business Administration, Organizational Development, or any related field.

Professional certifications in HR, Training & Development, or Organizational Development (e.g., CHRP, OD Certification, Training Facilitator Certification) are an advantage.

Professional Experience

Minimum of 2-3 years of professional experience in Human Resources, Organizational Development, Training & Development, or Employee Engagement.

Experience in conducting organizational needs assessments, designing and facilitating training programs, and implementing change management initiatives.