Ops Support Analyst II: Content & Liaison

Citigroup Inc.; Taguig; On-site; PHP 350,000 - 520,000; Full time

Job summary

Citi is hiring for an Officer, Operations Support Analyst 2 in Manila, Philippines. The role supports daily operations, maintains records, and coordinates with relationship managers and clients to ensure high-quality service.

The position emphasizes accuracy, timely delivery, and adherence to Citi processes while embedding risk controls and compliance. Growth opportunities exist within a global financial services environment.

Qualifications

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquiries, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develops content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due dateEnsure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations
• Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow-through
• Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks
• Independently exercise judgement and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues and determining appropriate courses of action

Skills

work under pressure

detail oriented

problem solving

written and verbal communication

Education

Bachelor’s degree/University degree or equivalent experience

Tools

Microsoft Office

Job description

Citi is hiring for an Officer, Operations Support Analyst 2 in Manila, Philippines. The role supports daily operations, maintains records, and coordinates with relationship managers and clients to ensure high-quality service.

The position emphasizes accuracy, timely delivery, and adherence to Citi processes while embedding risk controls and compliance. Growth opportunities exist within a global financial services environment.