Senior Operations Manager (Wellness & Therapy Services)

Hong Feng Yu Yi Pte Ltd; Santo Niño 1st; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Hong Feng Yu Yi Pte Ltd in the Philippines is seeking a seasoned manager with 3–5 years of relevant experience in wellness, massage, spa, beauty or service industries to lead multiple outlets. You will focus on staffing, scheduling, and daily operations to ensure smooth service delivery.

The role requires strong leadership, team management, sales and business development, and the ability to develop and implement SOPs that boost operational efficiency.

Qualifications

• Minimum 3–5 years of relevant management experience in wellness, massage, spa, beauty or service industry.
• Proven ability to develop and implement SOPs and improve operational efficiency.
• Strong leadership and team management skills.
• Strong customer service and problem-solving skills.
• Experience in outlet operations, sales and business development.
• Able to analyze sales performance and identify growth opportunities.
• Good communication and interpersonal skills.
• Proactive, responsible and results-oriented.
• Preferred Mandarin-speaking capability.

Skills

Management experience

Leadership

Team management

Outlets operations

Sales & business development

SOP development

Customer service

Problem-solving

Communication

Interpersonal skills

Results-oriented

Job description

Hiring Criteria:

• Minimum 3–5 years of relevant management experience in wellness, massage, spa, beauty or service industry.
• Strong leadership and team management skills.
• Experience in outlet operations, sales and business development.
• Able to develop and implement SOPs and improve operational efficiency.
• Strong customer service and problem-solving skills.
• Ability to analyse sales performance and identify growth opportunities.
• Good communication and interpersonal skills.
• Proactive, responsible and results-oriented.

Preferred:Familiarity with the wellness/massage industry and ability to communicate with Mandarin-speaking staff or customers.