Spa And Fitness Supervisor

Mandarin Oriental; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Mandarin Oriental Makati, a forthcoming 5-star luxury hotel in Manila, seeks a Spa & Wellness Supervisor to lead Spa Reception, Fitness and Pool operations, ensure safety, guest satisfaction, and revenue growth. You will oversee a team and uphold MOQA and LQE standards in a premiere wellness environment.

The role requires leadership experience in luxury hospitality, strong organizational skills, and fluency in English.

Qualifications

• Diploma or Degree in Hospitality Management, Spa Management, Wellness, Fitness Management, or related field.
• Professional certifications in Fitness, Wellness, Recreation, Hospitality, or related discipline.
• First aid, CPR, and AED certifications preferred.
• Minimum 3 years of experience in a luxury spa, wellness, fitness, or hospitality environment, including at least 1 year in a supervisory role.
• Strong knowledge of spa, fitness, recreation, and luxury guest service operations.
• Leadership, coaching, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to drive operational excellence while supporting revenue and guest satisfaction.
• Professional grooming and presentation aligned with Mandarin Oriental standards.
• Flexible to work shifts, weekends, and public holidays.
• Fluent in English; additional language skills are an advantage.

Responsibilities

• Oversee Spa Reception, Retail, Fitness Centre, Swimming Pool, and wellness facilities.
• Ensure guest satisfaction and safety while maintaining MOQA standards.
• Lead daily operations and coordinate with Housekeeping, Engineering, Security and other departments.
• Monitor facilities, equipment maintenance, and cleanliness.
• Support revenue generation through retail and services.
• Ensure reception and guest areas meet Mandarin Oriental presentation standards.

Skills

Leadership & coaching

Customer service

Communication

Teamwork

Attention to detail

Operational excellence

Problem solving

Grooming standards

Shift flexibility

English fluency

Education

Hospitality/ Spa Management degree

Professional certifications (Fitness/Wellness/Hospitality)

First Aid/ CPR/ AED certifications

Job description

Job Description:

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Spa & Fitness Supervisor supports the Director of Spa & Wellness in delivering exceptional wellness experiences that exceed guest expectations in line with Mandarin Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. This role is responsible for supervising the daily operations of the Spa Reception, Retail, Fitness Centre, Swimming Pool, and wellness facilities, ensuring operational excellence, guest satisfaction, safety compliance, colleague engagement, and revenue generation. The Spa & Fitness Supervisor serves as the operational lead for the department and supports the Director of Spa & Wellness in achieving departmental objectives.

Key Responsibilities

Operational Excellence

• Support the Director of Spa & Wellness in implementing and maintaining LQE, MOQA, and Spa & Wellness standards across all guest touchpoints.
• Oversee the daily operation of Spa Reception, Retail, Fitness Centre, Swimming Pool, and wellness facilities.
• Monitor guest satisfaction and service quality, proactively addressing guest feedback, concerns, and special requests.
• Conduct daily departmental briefings and communicate operational priorities, promotions, wellness initiatives, and service standards.
• Ensure all Spa & Wellness facilities are maintained in a clean, safe, and operationally ready condition at all times.
• Coordinate closely with Housekeeping, Engineering, Security, and other hotel departments to ensure seamless operations.
• Ensure compliance with health, safety, hygiene, and emergency procedures.
• Maintain effective communication across all Spa & Wellness functions.

Fitness & Pool Operations

• Supervise Fitness Instructors, Lifeguards, Pool Attendants, Spa Attendants, and Spa Concierge colleagues.
• Ensure Fitness Centre and Pool facilities operate in accordance with established safety and operational standards.
• Monitor facility utilisation, equipment condition, cleanliness, and guest satisfaction.
• Support the delivery of fitness programs, wellness activities, and recreational initiatives.
• Ensure all fitness and pool equipment is properly maintained and operational.
• Conduct routine inspections and follow up on maintenance requirements.

Spa Reception & Retail Operations

• Oversee reservation, reception, cashiering, and retail functions to ensure efficient daily operations.
• Ensure guest bookings, billing procedures, and operational records are managed accurately.
• Support retail performance through merchandising, stock control, and service excellence.
• Monitor inventory levels of retail products, guest amenities, and operational supplies.
• Ensure reception and guest areas consistently meet Mandarin Oriental presentation standards.

Sales and Revenue Generation

• Oversee reservation, reception, cashiering, and retail functions to ensure efficient daily operations.
• Ensure guest bookings, billing procedures, and operational records are managed accurately.
• Support retail performance through merchandising, stock control, and service excellence.
• Monitor inventory levels of retail products, guest amenities, and operational supplies.
• Ensure reception and guest areas consistently meet Mandarin Oriental presentation standards.

Administrative and Periodic Duties

• Oversee reservation, reception, cashiering, and retail functions to ensure efficient daily operations.
• Ensure guest bookings, billing procedures, and operational records are managed accurately.
• Support retail performance through merchandising, stock control, and service excellence.
• Monitor inventory levels of retail products, guest amenities, and operational supplies.
• Ensure reception and guest areas consistently meet Mandarin Oriental presentation standards.

People Development

• Oversee reservation, reception, cashiering, and retail functions to ensure efficient daily operations.
• Ensure guest bookings, billing procedures, and operational records are managed accurately.
• Support retail performance through merchandising, stock control, and service excellence.
• Monitor inventory levels of retail products, guest amenities, and operational supplies.
• Ensure reception and guest areas consistently meet Mandarin Oriental presentation standards.

Additional Responsibilities

• Oversee reservation, reception, cashiering, and retail functions to ensure efficient daily operations.
• Ensure guest bookings, billing procedures, and operational records are managed accurately.
• Support retail performance through merchandising, stock control, and service excellence.
• Monitor inventory levels of retail products, guest amenities, and operational supplies.
• Ensure reception and guest areas consistently meet Mandarin Oriental presentation standards.

Qualifications & Experience

• Diploma or Degree in Hospitality Management, Spa Management, Wellness, Fitness Management, Sports Science, or a related field preferred.
• Professional certification in Fitness, Wellness, Recreation, Hospitality, or a related discipline.
• Valid First Aid, CPR, and AED certifications preferred.
• Minimum 3 years of experience in a luxury spa, wellness, fitness, or hospitality environment, including at least 1 year in a supervisory role.
• Strong knowledge of spa, fitness, recreation, and luxury guest service operations.
• Proven leadership, coaching, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities with attention to detail.
• Ability to drive operational excellence while supporting revenue and guest satisfaction objectives.
• Professional grooming and presentation aligned with Mandarin Oriental standards.
• Flexible to work shifts, weekends, and public holidays.
• Fluent in English; additional language skills are an advantage.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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