Senior Operations Manager for Cebu (Healthcare)

Concentrix; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Concentrix in Cebu Mactan is seeking a Senior Operations Manager to lead performance initiatives across healthcare accounts. The role emphasizes analytics, problem solving and effective team development.

You will oversee hiring, training and performance management while ensuring client satisfaction and operational targets are met on-site. Collaborate with supervisors and front-line associates to drive continuous improvement, optimize workflows, and maintain clear client communication.

Qualifications

• Must have at least 2 years SOM experience handling healthcare account.
• Must be willing to work on-site in Cebu Mactan.
• Strong analytical, problem solving and general troubleshooting skills.

Responsibilities

• Review and analyze program performance to determine program needs.
• Approve personnel activities concerning hiring, training, development and performance management.
• Act when necessary as a problem solving escalation point for Supervisors and front line RAs.
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage.
• Identify and oversees program/problem resolution.
• Maximize potential of subordinates through coaching, development and effective performance management methods.
• Track client issues and maintains client correspondence and issue resolution.
• Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

Skills

Analytical

Problem solving

Troubleshooting

Communication

Healthcare account experience

Job description

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. We are looking for a Senior Operations Manager that shares this mind-set.

What you need

• Must have at least 2 years SOM experience handling healthcare account.
• Must be willing to work on-site in Cebu Mactan.
• Strong analytical, problem solving and general troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Able provide customer and technical support to customers through inbound phone, chat and email requests

What will you be doing?

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development and performance management
• Act when necessary as a problem solving escalation point for Supervisors and front line RAs
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
• Identify and oversees program/problem resolution
• Maximize potential of subordinates through coaching, development and effective performance management methods
• Track client issues and maintains client correspondence and issue resolution
• Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved