Senior Operations Manager - Healthcare

Recruitify_HR; Manila; On-site; PHP 1,562,400 - 1,674,000; Full time

Job summary

Recruitify_HR is seeking a Senior Operations Manager for their healthcare division, located in Cebu or Manila. This role requires managing multiple teams within a healthcare BPO setting, ensuring strong operational performance and KPI management.

The ideal candidate should have over 5 years of experience in healthcare BPO, with a background in processes such as UMR, Billing, and Claims. The position is strictly onsite and offers a night shift schedule.

Qualifications

• At least 5+ years experience in purely healthcare BPO.
• Strong background in various healthcare processes (UMR, Prior Authorization, Billing, Claims).
• Experience managing team leads and supervisors.

Responsibilities

• Manage multiple teams within a healthcare BPO account.
• Oversee KPI and performance management.
• Ensure operational excellence onsite during night shift.

Skills

Healthcare operations management

KPI and performance management

Team leadership

Job description

Senior Operations Manager – Healthcare

Location: Cebu or Manila

Work Setup: 100% Onsite

Shift: Night Shift

Salary: 140,000 to 150,000

We are looking for a Senior Operations Manager with strong healthcare operations experience. The candidate must have handled multiple teams within a purely healthcare BPO account.

Minimum Qualifications (Non-Negotiable)

• At least 5+ years experience in purely healthcare BPO
• Background in UMR, Prior Authorization, Billing, Claims, or other healthcare processes
• Experience managing team leads and supervisors
• Strong KPI and performance management background
• Amenable to onsite work
• Amenable to night shift

Only candidates with healthcare account experience will be evaluated.