Senior Operations Associate | Evo City

Asticom Technology Inc; Cavite City; On-site; PHP 502,000 - 670,000; Full time

Job summary

Asticom Technology Inc. in Cavite City is seeking a Senior Operations Associate to support strategic direction and oversee mall operations, safety, and facility management across assigned properties.

You will inspect daily operations, drive cost-saving initiatives, analyze data, and prepare reports while coordinating with security and merchants to maintain high standards and smooth mall performance.

Qualifications

• Graduate of BS Business Administration, Engineering or any business/technical related course.
• Minimum of one (1) year related work experience in Operations Management in retail and property management industries.
• Proficient in MS Office applications (Word, PowerPoint, Excel, Visio) and SAP or Oracle.
• Excellent oral and written communication, negotiation, presentation, facilitation, and training skills.
• Projects management, planning, people management, and leadership abilities.
• Understanding of financial interconnections within the organization.

Responsibilities

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in the mall assignment.
• Assists in day-to-day management and administration of operations related functions and processes for the mall building assignment.
• Supports Mall Operations, Safety, Security, Sustainability, and Facility Management.
• Conducts daily mall inspections (opening, mid-shift, closing) to ensure compliance with operating systems and procedures by merchants, customers, and sub-units.
• Implements cost savings initiatives and sustainability projects to reduce Direct Operating Expenses (DOEs).
• Documents and analyzes statistical data and reports to identify causes of operations-related problems and proposes policy/process improvements.
• Identifies, documents, and communicates Health & Safety risks related to the Mall building to Management.
• Maintains high-quality property standards through daily checks and periodic preventive maintenance (cleanliness, AC, lighting, assets & equipment) and security controls for mall premises.
• Effectively handles conflicts among merchants, customers, and mall visitors with security support to minimize disruption to operations.
• Prepares and submits Reports: Daily Operations Inspection & Monitoring; Cost Savings initiatives & projects; KRA setting & monitoring for Operations Staff.
• Performs other management mandated functions.

Skills

MS Office

MS Word

MS Excel

MS Visio

Communication

Negotiation

Presentation

Facilitation

Training

Leadership

Education

BS Business Administration

Engineering

Tools

SAP

Oracle

Job description

As a SENIOR OPERATIONS ASSOCIATE, you will be responsible in handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment.
  • Mall Operations
  • Safety, Security, and Sustainability
  • Facility Management
• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.
• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).
• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.
• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.
• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.
• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Prepares and submits the following Reports:
  • Summary of Daily Operations Inspection and Monitoring
  • Summary of Cost Savings initiatives and projects
  • KRA setting and monitoring for Operations Staff
• Performs other management mandated functions.

Qualifications for this position include:

• Graduate of BS Business Administration, Engineering or any business/technical related course
• Minimum of one (1) year related work experience in Operations Management in retail and property management industries
• Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel, and MS Visio as well as other specialized software like SAP or Oracle
• Above Average level of oral and written communication skills including negotiation, presentation, facilitation, and training at all levels of the organization
• With an average level of project management, planning, people management, and leadership
• With an average level of understanding of the mutual interconnection of financial and business of the organization