Operation Associate Manager (Soft Services) | Greenbelt

Asticom Technology Inc; Philippines; On-site; PHP 350,000 - 520,000; Full time

Job summary

Asticom Technology Inc seeks an Operations Associate Manager to support the Operations Manager in aligning strategic objectives for mall assignments in the Philippines. The role covers daily mall operations, safety, security, sustainability, facility management, and reporting.

You will participate in inspections, cost-saving initiatives, data analysis, and risk communication to Management, ensuring high-quality property standards and smooth mall operations across sites.

Qualifications

• Assists in communicating and aligning the strategic direction and objectives of the Operations Department in his/her mall assignment.
• Assists in the day-to-day management and administration of operations related functions and processes his/her mall building assignment.
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.
• Assists in the implementation of cost savings initiatives and sustainability projects in his/her mall building assignment to reduce Direct Operating Expenses (DOEs).
• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.
• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.
• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.
• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Prepares and submits the following Reports: Summary of Daily Operations Inspection and Monitoring; Summary of Cost Savings initiatives and projects; KRA setting and monitoring for Operations Staff.

Responsibilities

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.
• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.
• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).
• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.
• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.
• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.
• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Prepares and submits the following Reports: Summary of Daily Operations Inspection and Monitoring; Summary of Cost Savings initiatives and projects; KRA setting and monitoring for Operations Staff.

Job description

As an OPERATIONS ASSOCIATE MANAGER, you will be responsible for handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.
• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).
• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.
• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.
• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.
• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Prepares and submits the following Reports:
• Summary of Daily Operations Inspection and Monitoring
• Summary of Cost Savings initiatives and projects
• KRA setting and monitoring for Operations Staff
• Performs other management mandated functions.