Mall Operations Associate Manager (Cebu)

ayala malls; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Ayala Malls is seeking a Mall Operations Associate Manager to drive daily operations, safety, and service excellence across the assigned mall property. The role supports the execution of operational strategies, ensuring facilities and common areas meet Ayala Malls’ quality standards and strengthens customer and merchant satisfaction.

Collaborating with Operations, Facilities, Security, and Administrative teams, this role focuses on efficiency, risk management, and maintaining high-quality

Qualifications

• Graduate of BS Business Administration, Engineering, or related business/technical course.
• Minimum 3 years of experience in Operations Management in retail or property management.
• Proficient in MS Office; familiarity with SAP or Oracle is an advantage.
• Strong project management, planning, people management, and leadership capabilities.
• Solid understanding of financial and business processes within an organization.

Responsibilities

• Oversee day-to-day operational activities, enforcing safety and facility standards.
• Support cost-saving and sustainability initiatives that reduce operating expenses.
• Identify and elevate Health & Safety risks affecting employees, merchants, contractors, and patrons.
• Analyze operational data to identify trends and improvement opportunities; prepare reports.
• Execute management-assigned tasks aligned with operational requirements.

Skills

Leadership

Project management

People management

Financial acumen

Education

BS Business Administration

Engineering

Tools

MS Office

SAP

Oracle

Visio

Job description

We in Ayala Malls are looking for passionate individuals who want to make an impact.

As we re‑define our malls, this transformation goes beyond enhancing spaces—it is a visionary reinvention. It represents a complete reimagining of how we serve communities, connect people, and elevate the mall experience.

Job Summary

The Mall Operations Associate Manager plays a key role in driving the daily operations, safety, and service excellence of the assigned mall property. This role supports the execution of operational strategies, ensures that facilities and common areas meet Ayala Malls’ quality standards, and strengthens customer and merchant satisfaction.

Operations Associate Managers work closely with Operations, Facilities, Security, and Administrative teams to maintain operational efficiency and elevate the overall performance and experience within the mall.

Key Responsibilities

The Operations Associate Manager is responsible for overseeing day‑to‑day operational activities, enforcing safety and facility standards, supporting cost‑efficiency initiatives, and ensuring seamless mall operations. This role helps drive service excellence, risk management, and high‑quality property standards.

Job Scope

1. Strategic Alignment

• Assist the Operations Manager or General Manager in cascading operational strategies, key goals, and departmental objectives.
• Support the implementation and monitoring of operational plans across mall departments.

2. Mall Operations & Facility Management

• Support daily operations across the following areas:
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Conduct daily mall walkthroughs (opening, mid‑shift, closing) to ensure merchant and service provider compliance with operational standards.
• Support cost‑saving and sustainability initiatives that contribute to reducing Direct Operating Expenses (DOEs).
• Assist in maintaining property standards through routine checks and preventive maintenance activities, ensuring optimal conditions of cleanliness, lighting, temperature, equipment, and common areas.

3. Safety, Security & Risk Management

• Identify, document, and elevate Health & Safety risks affecting employees, merchants, contractors, mall patrons, and the general public.
• Support the security team in managing disputes, incidents, and operational disruptions involving tenants or customers.

4. Data Analysis, Reporting & Process Improvement

• Assist in analyzing operational data to identify root causes, trends, and improvement opportunities.
• Prepare and submit the following reports:
• Daily Operations Inspection & Monitoring Summary
• Cost‑Saving Initiatives & Project Summary
• KRA setting and monitoring updates for Operations Staff
• Support the preparation of presentations, technical briefings, validations, and administrative documentation.

5. Other Duties

• Execute management‑assigned tasks aligned with operational requirements and organizational objectives.

Qualifications

• Graduate of BS Business Administration, Engineering, or any related business/technical course
• Minimum 3 years of experience in Operations Management in retail or property management
• Proficient in MS Office (Word, PowerPoint, Excel, Visio); familiarity with SAP or Oracle is an advantage
• Strong project management, planning, people management, and leadership capabilities
• Solid understanding of financial and business processes within an organization

Join Us

If you’re driven to lead operations and elevate customer experiences in a dynamic retail environment, we invite you to apply and build Amazing with Ayala Malls.