Retail Operations Manager

HRTX; Cavite City; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A leading retail management company is seeking an experienced manager for their retail center in Cavite City, Philippines. The role involves overseeing daily operations, managing tenant relationships, and ensuring compliance with regulations. Candidates should possess a bachelor's degree and 5–8 years of experience in mall management or related fields. Strong leadership and customer service skills are essential to enhance the shopping experience and drive profitability. This position offers an opportunity to lead a dedicated team in a dynamic environment.

Qualifications

• 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem-solving skills.

Responsibilities

• Oversee daily operations of the retail center, ensuring all facilities are maintained.
• Build and maintain relationships with tenants and ensure compliance with lease agreements.
• Manage the retail center's operating budget and support revenue generation initiatives.
• Ensure a welcoming experience for shoppers and implement customer satisfaction initiatives.
• Collaborate with marketing for promotions and events, ensuring operational readiness.
• Ensure compliance with regulations and implement risk management procedures.
• Lead operations staff, set performance standards, and foster a culture of teamwork.

Skills

Retail Property Management

Facilities and Operations Management

Leadership and Team Development

Education

Bachelor's degree in Business Administration, Property Management, Real Estate, Engineering

Job description

Key Responsibilities

1. Mall Operations and Facilities Management

• Oversee daily operations of the retail center, ensuring all facilities, equipment, and common areas are properly maintained.
• Coordinate with engineering, security, housekeeping, and maintenance teams to maintain operational efficiency.
• Ensure the property meets high standards of cleanliness, safety, and functionality.

2. Tenant Management

• Build and maintain strong relationships with tenants and retailers.
• Ensure tenant compliance with lease agreements, mall policies, and operating guidelines.
• Support tenant onboarding, store openings, renovations, and operational concerns.

3. Financial and Commercial Performance

• Manage and monitor the retail centers operating budget and expenses.
• Support revenue generation initiatives and assist in achieving occupancy and leasing targets.
• Provide reports and insights on operational performance, customer traffic, and tenant productivity.

4. Customer Experience and Visitor Engagement

• Ensure the retail center delivers a welcoming and enjoyable experience for shoppers and visitors.
• Implement initiatives that enhance customer satisfaction and increase foot traffic.
• Address customer feedback and operational issues promptly.

5. Marketing and Events Coordination

• Collaborate with the marketing team to support mall-wide promotions, seasonal campaigns, and special events.
• Ensure operational readiness for events, product launches, and promotional activities.

6. Compliance and Risk Management

• Ensure compliance with local regulations, safety standards, and company policies.
• Implement emergency preparedness plans and risk management procedures.
• Coordinate with government agencies for inspections, permits, and compliance requirements.

7. Team Leadership

• Lead and supervise operations, facilities, and support staff within the retail center.
• Set performance standards and monitor staff productivity and service quality.
• Foster a culture of teamwork, accountability, and excellent customer service.

Qualifications

• Bachelors degree in Business Administration, Property Management, Real Estate, Engineering, or a related field.
• At least 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem‑solving skills.
• Excellent communication and stakeholder management abilities.

Key Competencies

• Retail Property Management
• Facilities and Operations Management
• Tenant and Stakeholder RelationsFinancial and Budget Management
• Customer Experience Management
• Leadership and Team Development