Retail Operations Manager

HRTX; Pila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

A retail management firm in Laguna, Philippines seeks an experienced Mall Operations Manager to oversee daily operations and facilities management. The ideal candidate will have 5–8 years of experience in mall management or retail operations, strong leadership skills, and the ability to maintain high standards of customer experience and tenant relations. This role includes budget management, compliance with safety standards, and collaboration with marketing for events.

Qualifications

• 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Oversee daily operations of the retail center.
• Build and maintain relationships with tenants.
• Manage the retail center's operating budget and expenses.
• Ensure a welcoming experience for shoppers and visitors.
• Coordinate marketing promotions and events.
• Ensure compliance with local regulations and safety standards.
• Lead and supervise operations and support staff.

Skills

Retail Property Management

Facilities and Operations Management

Tenant and Stakeholder Relations

Financial and Budget Management

Customer Experience Management

Leadership and Team Development

Education

Bachelor's degree in Business Administration, Property Management, Real Estate, Engineering, or related field

Job description

Key Responsibilities

1. Mall Operations and Facilities Management

• Oversee daily operations of the retail center, ensuring all facilities, equipment, and common areas are properly maintained.
• Coordinate with engineering, security, housekeeping, and maintenance teams to maintain operational efficiency.
• Ensure the property meets high standards of cleanliness, safety, and functionality.

2. Tenant Management

• Build and maintain strong relationships with tenants and retailers.
• Ensure tenant compliance with lease agreements, mall policies, and operating guidelines.
• Support tenant onboarding, store openings, renovations, and operational concerns.

3. Financial and Commercial Performance

• Manage and monitor the retail centers operating budget and expenses.
• Support revenue generation initiatives and assist in achieving occupancy and leasing targets.
• Provide reports and insights on operational performance, customer traffic, and tenant productivity.

4. Customer Experience and Visitor Engagement

• Ensure the retail center delivers a welcoming and enjoyable experience for shoppers and visitors.
• Implement initiatives that enhance customer satisfaction and increase foot traffic.
• Address customer feedback and operational issues promptly.

5. Marketing and Events Coordination

• Collaborate with the marketing team to support mall-wide promotions, seasonal campaigns, and special events.
• Ensure operational readiness for events, product launches, and promotional activities.

6. Compliance and Risk Management

• Ensure compliance with local regulations, safety standards, and company policies.
• Implement emergency preparedness plans and risk management procedures.
• Coordinate with government agencies for inspections, permits, and compliance requirements.

7. Team Leadership

• Lead and supervise operations, facilities, and support staff within the retail center.
• Set performance standards and monitor staff productivity and service quality.
• Foster a culture of teamwork, accountability, and excellent customer service.

Qualifications

• Bachelor's degree in Business Administration, Property Management, Real Estate, Engineering, or a related field.
• At least 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem‑solving skills.
• Excellent communication and stakeholder management abilities.

Key Competencies

• Retail Property Management
• Facilities and Operations Management
• Tenant and Stakeholder Relations
• Financial and Budget Management
• Customer Experience Management
• Leadership and Team Development