Operation Associate Manager | Fairview Terraces

Asticom Technology Inc; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Asticom Technology Inc. is seeking an Operations Associate Manager to support the Operations Manager in directing mall-specific strategies and objectives.

You will help manage daily mall operations, safety, facility management, and cost-saving initiatives, while ensuring compliance with established procedures and high-quality property standards.

This role involves documentation, data analysis, and coordinating with merchants, customers, and security to maintain smooth mall operations.

Responsibilities

• Assist in communicating and aligning strategic direction for the mall operations.
• Oversee daily mall inspections to ensure compliance with procedures.
• Support safety, security, and sustainability initiatives.
• Assist in cost-saving initiatives to reduce operating expenses.
• Prepare and submit daily operation summaries and reports.
• Coordinate with merchants, customers, and security to resolve conflicts.

Job description

As an OPERATIONS ASSOCIATE MANAGER, you will be responsible for handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.
• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).
• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.
• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.
• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.
• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Prepares and submits the following Reports:
• Summary of Daily Operations Inspection and Monitoring
• Summary of Cost Savings initiatives and projects
• KRA setting and monitoring for Operations Staff
• Performs other management mandated functions.