NOC Operations Lead - Tier 3 & Proactive Team

Staff4Me; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Staff4Me is seeking a capable NOC Operations Lead in Cebu City to oversee the Tier 3 and Proactive Team, align goals with the NOC Manager, and drive service consistency. You will manage schedules, conduct regular performance reviews, and ensure adherence to policies and procedures across the shift.

This role requires coordinating with management to implement new policies, preparing performance reports, handling escalations, and guiding agents through calibration sessions.

Job description

Staff4Me is seeking a capable NOC Operations Lead in Cebu City to oversee the Tier 3 and Proactive Team, align goals with the NOC Manager, and drive service consistency. You will manage schedules, conduct regular performance reviews, and ensure adherence to policies and procedures across the shift.

This role requires coordinating with management to implement new policies, preparing performance reports, handling escalations, and guiding agents through calibration sessions.