Senior Network Escalation Lead – Hybrid MSP

ECI; Taguig; Ibrido; PHP 1.200.000 - 1.800.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

Health benefits

401K with employer match

Pet insurance

Descrizione del lavoro

ECI is a global provider of managed services, cybersecurity and business transformation. We are seeking a Senior Network Escalation Engineer Team Lead to join our Managed Services team in the Philippines.

The role involves 24x7 monitoring, proactive issue resolution, and delivering expert technical support to clients across multiple verticals including financial services and manufacturing. The position is hybrid and requires willingness to work rotating shifts (morning, afternoon, night) that

Competenze

• Bachelor's degree or equivalent in a related field.
• 8+ years in network support/engineering.
• CCIE or equivalent certification required.

Mansioni

• Resolve and manage support cases and incidents; follow up on aging tickets.
• Provide thorough notes for time spent with customers.
• Troubleshoot complex network issues for enterprise customers.
• Assess networks for vulnerabilities and remediation.
• Prepare change scripts and execute network changes.
• Lead network projects and meet deadlines.
• Document project details and deliver reports on completion.
• Participate in weekly client calls related to projects or tasks.
• Mentor junior engineers and maintain network documentation.

Conoscenze

CCIE

Nexus switching

BGP

OSPF

Palo Alto

VPNs

SSL decryption

SD-WAN

Network design

Cisco routers

Formazione

Bachelor's Degree in related field

Strumenti

Fortigate

Mellanox switches

Descrizione del lavoro

ECI is a global provider of managed services, cybersecurity and business transformation. We are seeking a Senior Network Escalation Engineer Team Lead to join our Managed Services team in the Philippines.

The role involves 24x7 monitoring, proactive issue resolution, and delivering expert technical support to clients across multiple verticals including financial services and manufacturing. The position is hybrid and requires willingness to work rotating shifts (morning, afternoon, night) that