Network Escalation Team Lead

ECI; Manila; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits

401K with employer match

Pet insurance

Job summary

ECI is a leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations worldwide. We are seeking a Senior Network Escalation Engineer Team Lead to join our 24x7 managed services team, delivering complex network support and consulting across industries.

The role is hybrid with rotating shifts. You will mentor junior engineers, troubleshoot enterprise networks, perform vulnerability assessments, and document project details

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 8+ years in network support or engineering with enterprise experience.
• CCIE or equivalent certification required.
• Advanced routing and switching knowledge with Cisco Nexus, BGP and OSPF.

Responsibilities

• Resolve support cases and follow up on aging incidents.
• Provide accurate notes on work performed for time tracking.
• Troubleshoot complex network issues for enterprise customers.
• Evaluate network and perform vulnerability assessment and remediation.
• Prepare change scripts and perform network changes.
• Undertake network projects and deliver within deadlines.
• Document technical details and submit project reports.
• Attend weekly calls with clients for project or task work.
• Mentor junior engineers and maintain network documentation.

Skills

CCIE

Advanced routing

Cisco Nexus

BGP

OSPF

Palo Alto

GlobalProtect

VPNs

SD-WAN

Network design

Education

Bachelor's Degree

Tools

Cisco Nexus

Palo Alto

Fortigate

Mellanox switches

Job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for an experienced, Senior Network Escalation Engineer Team Lead to join our team. The Senior Network Escalation Engineer Team Lead will be part of the Managed Services team that provides 24x7 monitoring, operations, and support services. The successful candidate should be a self-starter, who will proactively find and address issues. The candidate will be delivering technical support and consultation to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.

This is a hybrid role.

The candidate must be willing to work rotating shifts (morning, afternoon, and night) which changes every month.

What you will do:

• Resolve support cases and its associated requests or incidents. Continuously follow up on aging incidents.
• Provide accurate, comprehensive notes on work performed to account for time
  spent with customers
• Troubleshoot complex network issues for enterprise customers
• Evaluate customer’s Network and perform Vulnerability assessment and remediation
• Prepare change scripts and perform changes on client network infrastructure
• Undertake any network projects and strive to deliver within the deadline.
• Document technical details of the project and submit project report upon completion of the project
• Participate in weekly calls with various clients related to project work or general task work
• Mentor junior engineers
• Maintain network documentation

Who you are:

• Bachelor’s Degree in related field or equivalent combination of education and
  experience
• Must have at least 8 years of experience in network support
• CCIE or equivalent
• Advance routing and switching knowledge. Expert in Cisco Nexus switching, BGP and OSPF protocols
• Ability to design enterprise networks.
• Expert in Palo Alto firewalls. Global Protect design and implementation with certificates, VPNs, Failover, SSL decryption, content filtering etc.
• Experience with Cisco traditional and SDWAN routers, catalyst and Nexus switches
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building and managing expectations
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analytical and critical thinking skills
• Effective time management and excellent prioritization skills

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Fortigate and Cisco FTD experience
• Experience with Mellanox switches
• Financial Services Industry experience

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, unlimited PTO, health benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!