Senior Network Escalation Engineer — 24/7 MSP Onsite

ECI; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits

401K with employer match

Pet insurance

Job summary

ECI is seeking a Senior Network Escalation Engineer to join our 24x7 Managed Services team in the Philippines. The role requires a self-starter who can proactively identify and address issues while delivering expert support for diverse client networks.

The successful candidate will work onsite with rotating shifts, collaborating with global clients across multiple industries and driving network projects to completion.

Qualifications

• Bachelor’s Degree in related field or equivalent combination of education.
• 8+ years of experience in network support and delivering network projects.
• CCIE or equivalent certification.
• Hands-on experience with Cisco Meraki, Cisco ISR and Catalyst switches, Palo Alto, SonicWall, and FortiGate networking equipment.
• Proven experience in troubleshooting and resolving complex network issues in routing, switching, VPN, wireless, certificates, and network slowness.
• Strong understanding of networking protocols, security principles, and best practices.

Responsibilities

• Provide customer support to clients located across the globe.
• Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco, SonicWall, and Fortinet firewalls.
• Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized expertise.
• Focus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process.
• Evaluate customer’s network and perform Network and Vulnerability assessment and remediation.
• Prepare change scripts and perform changes on client network infrastructure.

Skills

Communication skills

Teamwork

Problem-solving

Time management

Self-motivation

Education

Bachelor’s Degree

Tools

Cisco Meraki

Cisco ISR

Catalyst switches

Palo Alto

FortiGate

Job description

ECI is seeking a Senior Network Escalation Engineer to join our 24x7 Managed Services team in the Philippines. The role requires a self-starter who can proactively identify and address issues while delivering expert support for diverse client networks.

The successful candidate will work onsite with rotating shifts, collaborating with global clients across multiple industries and driving network projects to completion.