Senior Network Administrator & Automation Lead

Intelligent Technical Solutions; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Intelligent Technical Solutions is seeking a Proactive Team Network Administrator to lead escalation management, automation initiatives, and proactive service delivery. The role focuses on reducing noise through automation, maintaining robust documentation, and mentoring technicians to elevate performance and client satisfaction.

You will design proactive alert processes, enforce KPIs, and drive continuous improvements across cross-functional teams, including collaboration with service managers

Qualifications

• Demonstrated technical leadership in IT services, cybersecurity, or systems/network administration.
• Experience handling Tier 3 escalations across diverse server environments.
• Strong Windows Server administration: Active Directory, DNS, DHCP.
• Solid networking background: VPNs, VLANs, firewalls, switches.
• Experience with virtualization: VMware vSphere and/or Hyper-V.
• Experience with Microsoft 365 environments.
• Ability to develop and maintain technical documentation.
• Excellent problem-solving and project leadership skills.
• Strong interpersonal and mentoring abilities.
• Minimum of five years in IT support or related role.

Responsibilities

• Design, implement, and refine processes for handling proactive service alerts.
• Ensure alerts are actionable and tied to KPIs.
• Proactively address recurring issues to minimize escalations.
• Serve as Tier 3 escalation point for technicians, engineers, and operations teams.
• Mentor technicians and develop Tier 2 engineers.
• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.
• Create and maintain SOPs, knowledge bases, and technical guidelines.
• Review closed tickets for resolution accuracy and customer satisfaction.
• Collaborate with Proactive Service Manager and operations leaders to align technical initiatives.

Skills

Tier 3 escalations

Automation scripting

Documentation

Windows Server

Active Directory

DNS/DHCP

Networking

VPNs

VMware vSphere

Hyper-V

Microsoft 365

Leadership

Mentoring

Tools

PowerShell

VMware vSphere

Hyper-V

Active Directory

Microsoft 365

Job description

Intelligent Technical Solutions is seeking a Proactive Team Network Administrator to lead escalation management, automation initiatives, and proactive service delivery. The role focuses on reducing noise through automation, maintaining robust documentation, and mentoring technicians to elevate performance and client satisfaction.

You will design proactive alert processes, enforce KPIs, and drive continuous improvements across cross-functional teams, including collaboration with service managers