IT Network and Infrastructure Lead

Origo BPO (Phils) Limited, Inc.; Mabalacat; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Origo BPO (Phils) Limited, Inc. is seeking an IT Technical Lead for Network & Infrastructure to own internal systems, cloud, endpoint management, and client connectivity. This is a hands-on Player-Coach role, not a pure manager, expected to roll up sleeves and guide a small team.

You will troubleshoot incidents, enforce security posture, and drive a culture of proactive problem-solving across the org.

Qualifications

• 7+ years of hands-on experience in Systems Administration, Network Engineering, or DevOps.
• Experience in fast-paced BPO/MSP or high-growth tech environments preferred.
• Certifications such as Azure/Enterprise Administrator, CCNA, or ITIL v4 Foundation are a plus.

Responsibilities

• Lead by example as top technical authority for infrastructure, networking, and cloud issues.
• Mentor a small IT team with daily stand-ups, ticket reviews, and SLA targets.
• Own end-to-end connectivity for 300+ agents, ensure security and policy enforcement.
• Deploy and manage Azure AD/Entra ID, Intune, and M365 configurations.
• Support secure rollout of AI tools with sandboxing and DLP controls.

Skills

PowerShell

Python

CLI tools

Automation

Root-cause analysis

Azure admin

Education

Microsoft Azure Administrator

CCNA

ITIL v4 Foundation

Enterprise Administrator

Tools

Azure AD

Intune

SCCM

Active Directory

Cisco Meraki

Fortinet

Job description

ABOUT THE ROLE

The company is transitioning from a traditional BPO service delivery model to an AI-enabled, tech-driven platform.We are seeking a IT Technical Lead for Network & Infrastructure a Player-Coach to take complete ownershipof our internal systems, cloud infrastructure, endpoint management, and client connectivity.This is not a traditional corporate management or delegator role. You will be the top technical authority inthe company, leading a small, junior IT team by example. You must be willing and able to roll up yoursleeves—writing scripts, configuring Azure/Intune policies, analyzing network traceroutes, and hardeningendpoints—while simultaneously coaching the team to build a proactive, "see-it, fix-it, get-it-done" culture.

KEY RESPONSIBILITIES

1. Technical Leadership & Culture Shift (Player-Coach)

• Lead by Doing: Act as the primary technical escalation point for complex infrastructure,networking, and cloud issues. You are expected to personally troubleshoot and resolve high-priority incidents alongside your team.

• Transform Team Mindset: Shift the team culture from reactive "order-takers" to proactivesystems owners who identify and fix root causes before they impact operations.

• Granular Mentorship: Conduct daily stand-ups, review ticket diagnostics line-by-line with junior analysts andestablish clear accountability and metric-driven SLA targets.

2. Infrastructure, Networking & Client Connectivity

• Network Reliability & Triage: Own the end-to-end connectivity path for 300+ agents (bothWFH and in-office) connecting to US-based client ERP environments.

• Network Security: Manage user accounts, role permissions and access controls. Administer andmaintain active directory, group policy and DHCP and DNS Services. Implement and monitorfirewalls and security hardening standards

• Proactive Diagnostic Engineering: Deeply analyze network performance using packet loss,latency jitter, hop-by-hop traceroutes, and endpoint resource metrics to isolate issues betweenlocal home ISPs, office firewalls, and client VPNs.

• Routing Strategy: Implement and maintain split tunneling, QoS, dual-ISP failover mechanisms,and bandwidth optimization across distributed environments

• Backup and Disaster Recovery: Develop, maintain, and update disaster recovery (DR) andbusiness continuity documentation

3. Cloud, Endpoints & Security Posture

• Azure & M365 Administration: Own the administration of Azure AD/Entra ID, Microsoft 365,conditional access policies, and hybrid infrastructure.

• Endpoint & Device Management (MDM): Enforce strict endpoint compliance using MicrosoftIntune/SCCM, automated OS patching, disk cleanup policies, local admin rights restrictions, andhardware lifecycle management for remote laptops.

• AI Tool Integration & Security: Support the secure rollout of AI productivity tools (e.g., ClaudeCowork, internal APIs) by enforcing strict sandboxing, M365 data loss prevention (DLP) rules,read-only API scopes, and protection against prompt injection risks.

REQUIRED SKILLS & COMPETENCIES

• Proven Technical Superiority: You must possess deeper hands-on technical skills than everyoneon your team in order to earn their respect and mentor them effectively.

• Hands-on Scripting & Automation: Proficiency in PowerShell, Python, or CLI tools to automateroutine IT helpdesk tasks, endpoint configuration, and infrastructure provisioning.

• Deep Networking Diagnostics: Ability to interpret ping payload responses (packet loss/jitter),traceroute latency spikes, routing loops, and firewall/VPN logs to diagnose last-mile ISP vs. corenetwork failures.

• Cloud & Systems Expertise: Practical experience managing Azure, Intune, Active Directory,Cisco/Meraki or Fortinet firewalls, and modern ITSM tooling (ServiceNow, Jira, or Freshservice).

• High Operational Urgency: A relentless focus on system uptime, rapid incident resolution, andzero tolerance for recurring unaddressed bugs.

QUALIFICATIONS & EXPERIENCE

• Experience: 7+ years of hands-on experience in Systems Administration, Network Engineering, orDevOps, with at least 2+ years leading small technical teams or acting as an L3 Lead Engineer.

• Environment Background: Experience in a fast-paced BPO, Managed Services Provider (MSP), orhigh-growth tech environment handling multi-tenant client setups is strongly preferred.

• Certifications (Preferred): Microsoft Certified: Azure Administrator / Enterprise Administrator,CCNA, or ITIL v4 Foundation.