Network Administrator (Fully Remote - Philippines)

Intelligent Technical Solutions; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Intelligent Technical Solutions is seeking a Proactive Team Network Administrator to lead escalation management, automation initiatives, and proactive service delivery. The role focuses on reducing noise through automation, maintaining robust documentation, and mentoring technicians to elevate performance and client satisfaction.

You will design proactive alert processes, enforce KPIs, and drive continuous improvements across cross-functional teams, including collaboration with service managers

Qualifications

• Demonstrated technical leadership in IT services, cybersecurity, or systems/network administration.
• Experience handling Tier 3 escalations across diverse server environments.
• Strong Windows Server administration: Active Directory, DNS, DHCP.
• Solid networking background: VPNs, VLANs, firewalls, switches.
• Experience with virtualization: VMware vSphere and/or Hyper-V.
• Experience with Microsoft 365 environments.
• Ability to develop and maintain technical documentation.
• Excellent problem-solving and project leadership skills.
• Strong interpersonal and mentoring abilities.
• Minimum of five years in IT support or related role.

Responsibilities

• Design, implement, and refine processes for handling proactive service alerts.
• Ensure alerts are actionable and tied to KPIs.
• Proactively address recurring issues to minimize escalations.
• Serve as Tier 3 escalation point for technicians, engineers, and operations teams.
• Mentor technicians and develop Tier 2 engineers.
• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.
• Create and maintain SOPs, knowledge bases, and technical guidelines.
• Review closed tickets for resolution accuracy and customer satisfaction.
• Collaborate with Proactive Service Manager and operations leaders to align technical initiatives.

Skills

Tier 3 escalations

Automation scripting

Documentation

Windows Server

Active Directory

DNS/DHCP

Networking

VPNs

VMware vSphere

Hyper-V

Microsoft 365

Leadership

Mentoring

Tools

PowerShell

VMware vSphere

Hyper-V

Active Directory

Microsoft 365

Job description

Job Description

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support

• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
• Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.

Automation & Scripting

• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.

Documentation

• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Ensure documentation meets internal standards and industry best practices.

Quality Assurance

• Review closed tickets for resolution accuracy, documentation quality, and customer satisfaction.
• Identify process gaps and implement continuous improvements.

Collaboration & Strategy

• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
• Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Job Qualifications

• Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
• Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
• Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
• Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
• Experience supporting and administering Microsoft 365 environments.
• Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
• Excellent problem-solving, root-cause analysis, and technical project leadership skills.
• Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
• Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
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