Multichannel Customer Support Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

A customer service firm in Metro Manila is seeking an experienced individual to manage customer inquiries through phone, email, and chat. You will resolve product or service issues and provide accurate information regarding offerings. The ideal candidate has 3-5 years of experience in customer service and possesses strong communication skills. This role is vital for maintaining customer satisfaction and requires effective problem-solving abilities.

Qualifications

• 3-5 years of experience in a customer service or call center role.
• Empathetic, patient, and able to work in a fast-paced environment.

Responsibilities

• Manage customer inquiries via phone, email, and chat to provide excellent support.
• Resolve product or service issues by clarifying the customer's concerns and determining the cause of the problem.
• Provide accurate information regarding products and services offered.
• Document customer interactions in the database accurately and efficiently.
• Maintain high levels of customer satisfaction through effective communication and problem-solving skills.

Skills

Strong communication skills

Proficient in using call center technology

Education

Bachelor’s degree in a relevant field

Tools

Customer relationship management (CRM) software

Job description

A customer service firm in Metro Manila is seeking an experienced individual to manage customer inquiries through phone, email, and chat. You will resolve product or service issues and provide accurate information regarding offerings. The ideal candidate has 3-5 years of experience in customer service and possesses strong communication skills. This role is vital for maintaining customer satisfaction and requires effective problem-solving abilities.