Senior Microsoft 365 Engineer

Tahche Outsourcing; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tahche Outsourcing is seeking a Systems Engineer to deliver remote client support with infrequent onsite interaction, aligned to a US shift in an office setting.

The role requires strong Microsoft Server/Workstation expertise, incident analysis, and end-user support across diverse computing environments. You should have 5+ years in systems engineering and a customer-focused mindset.

Qualifications

• 5+ years of experience as a Systems Engineer or similar role.
• Strong background in desktop and server support and network issues.
• Proficient in Microsoft Server and Workstation technologies.

Responsibilities

• Monitor and resolve escalated tickets with timely actions.
• Analyze and document client/server network setups for efficient resolution.
• Troubleshoot workstation, server, and network issues following SOPs.
• Provide consulting on applications, best practices, and processes.

Skills

Desktop Support

Server Support

Network Troubleshooting

Microsoft Server/Workstation

Customer Service

Problem Solving

Job description

Job Description

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES

• Monitor escalated service tickets, ensuring timely escalation and resolution
• Managing diverse computing environments across a variety of business clients
• Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
• Perform rapid analysis of workstation/server incidents to determine root causes
• Provide consulting to clients on certain applications, best practices, and general computing processes
• Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
• Utilize software tools and vendor-specific utilities to expedite incident resolution
• Resolution of incidents related to, but not limited to the following:
  • Mail Application/Office 365 issues
  • Azure
  • Active Directory
  • Client/Server Connectivity issues (per SOP)
  • Time Sensitive and VIP Workstation incidents
  • File Restores
  • Remote Access incidents (Citrix and Terminal Services)
  • Networked Printer Issues

Job Qualifications

• At least 5 years of relevant experience as a Systems Engineer
• Strong background in desktop and server support
• Proven experience in troubleshooting network configurations and hardware issues
• Expertise in Microsoft Server and Workstation technologies
• Ability to follow documented processes while escalating unclarified variables to management
• Excellent customer service skills with a problem-solving mindset
• Strong prioritization and task coordination skills