Senior Workplace Consultant

GloPros; Manila; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

GloPros is seeking a senior Microsoft 365 consultant to empower colleagues globally to work securely, efficiently, and productively using Microsoft cloud and workplace platforms. You will bridge hands-on support, automation, and continuous improvement.

The role includes administering Microsoft 365, Entra ID, and core workplace services, managing users and access, and coordinating with Microsoft and vendors during major incidents.

Qualifications

• 8+ years of experience in Microsoft 365 and identity platforms.
• Experience with Exchange Online, Teams, SharePoint Online, Intune, and Azure Virtual Desktop.

Responsibilities

• Provide Level 2 operational support for Microsoft 365 services across regions.
• Administer Microsoft 365, Entra ID, and access management including MFA, SSPR, CA, and reviews.
• Support identity security and governance initiatives, including tenant-wide campaigns and remediation efforts.
• Manage Enterprise Applications, App Registrations, SSO, and admin consent for third‑party SaaS.
• Enhance operations for Exchange Online, Teams, SharePoint Online, Intune, AVD, and endpoint management.
• Coordinate with Microsoft and vendor support during incidents and escalations.
• Oversee license lifecycle activities: assignment, inventory, optimization, reporting, quotes, and purchases/refunds.
• Automate recurring operations and reporting with PowerShell, Graph API, and Excel.

Skills

Microsoft 365

Entra ID

Active Directory

Hybrid cloud

Identity security

Education

Bachelor's degree in Engineering/CS/IT

Tools

PowerShell

Microsoft Graph API

Graph PowerShell SDK

Excel

ServiceNow

Job description

In this role, you will empower colleagues across the globe to work securely, efficiently, and productively utilizing Microsoft cloud and workplace platforms. Your expertise will bridge hands‑on support, vendor coordination, automation, and continuous improvement, making this an ideal opportunity for a technically adept consultant who thrives on solving complex challenges and enhancing service delivery.

Key Responsibilities

• Provide Level 2 operational support for Workplace, Identity, and Microsoft 365 services, addressing complex incidents, service requests, and escalations from local, regional, and Level 1/GSD teams.
• Administer Microsoft 365, Microsoft Entra ID, and core workplace platforms, managing users, groups, mailboxes, shared accounts, access management, roles, permissions, and conducting periodic access reviews.
• Support identity security and governance initiatives, including Multi‑Factor Authentication (MFA), Self‑Service Password Reset (SSPR), Conditional Access, passkeys, Privileged Identity Management, tenant‑wide campaigns, and remediation efforts.
• Manage Enterprise Applications, including App Registrations, API permissions, Single Sign‑On (SSO), and tenant admin consent for third‑party SaaS and automation integrations.
• Enhance operations for Exchange Online, Teams, SharePoint Online, Intune, Azure Virtual Desktop, Windows 365 / Cloud PC, and endpoint management for Windows and macOS environments.
• Contribute to security, compliance, and SOC‑related activities involving Microsoft technologies such as Defender, Sentinel, Purview, retention policies, eDiscovery, application control, and antivirus exception management.
• Coordinate with Microsoft and vendor support, ensuring clear communication with stakeholders and acting as the Workplace technical contact during significant incidents and escalations.
• Oversee license lifecycle activities, including assignment, inventory management, optimization, reporting, budget input, vendor quotes, and Microsoft purchase or refund processes.
• Automate recurring operations and reporting tasks utilizing PowerShell, Microsoft Graph API, and Excel, focusing on endpoint compliance, license health checks, and usage analytics.
• Facilitate the seamless transition of new Workplace technologies into Operations, maintain updated procedures and knowledge articles, and promote continuous improvement and operational best practices.

Required Skills and Experience

• Extensive experience (8+ years) in Microsoft 365, Microsoft Entra ID, Windows, Active Directory, and hybrid on‑premise/cloud environments.
• In‑depth knowledge of administrative and support functions for Exchange Online, Teams, SharePoint Online, Intune, Windows 365, and Azure Virtual Desktop.
• Proficient understanding of identity and access security, including MFA, SSPR, Conditional Access, PIM, Enterprise Applications, App Registrations, and Microsoft Graph permissions.
• Exposure to Microsoft Security and Compliance solutions such as Defender, Purview, MIP, Threat Policies, ASR rules, Sentinel, and Defender XDR investigation support.
• Practical experience in endpoint management techniques, including Autopilot, compliance policies, configuration profiles, app publishing, OS images, packaging, and software deployment (SCCM knowledge is a plus).
• Familiarity with macOS device management, Teams Telephony, Microsoft Teams Rooms, and modern workplace printing concepts is advantageous.
• Strong automation and reporting capabilities using PowerShell, Batch, Microsoft Graph API / Graph PowerShell SDK, and advanced Excel techniques.
• Proven experience with Microsoft support escalations, vendor coordination, and ITIL‑based operations utilizing ITSM tools such as Xurrent or ServiceNow.
• Excellent analytical, troubleshooting, and problem‑solving skills combined with a hands‑on, customer‑focused mentality.
• Exceptional communication skills in English, with an ability to collaborate effectively with global IT teams, business stakeholders, and external vendors across diverse time zones.

What We Offer

• Experience Requirement: 8+ years of relevant technical experience
• Education Requirement: Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience
• Start Date: ASAP
• Working Pattern: 40 hours per week, with flexibility to work outside standard hours as business needs arise.