Systems Engineer

Integrated Office Solutions Inc.; Muntinlupa; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Competitive Salary & Benefits

Career Growth & Development

Work-Life Balance

Collaborative & Supportive Environment

Job summary

Integrated Office Solutions Inc. is looking for a Systems Engineer in Muntinlupa. The role emphasizes service delivery and technical escalation across Azure, Microsoft 365, and VMware platforms. Ideal candidates will possess strong technical skills and experience in managed services.

Key responsibilities include project support and ensuring customer satisfaction. The position offers a competitive salary and hybrid work arrangements in a collaborative environment.

Qualifications

• 7 years in the IT services industry, ideally with a Managed Services Provider.
• At least 4 years of hands-on L2 administration and support.
• Administration of Microsoft Azure workloads, specifically Servers and VPN Gateways.

Responsibilities

• Support the delivery and ongoing management of managed services.
• Participate in infrastructure and cloud projects.
• Act as Level 2/3 escalation point for service desk engineers.

Skills

Windows Servers

Microsoft Azure administration

Active Directory

VMware administration

Microsoft 365 administration

Troubleshooting

Education

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft 365 Certified: Teams Administrator Associate

Tools

Datto RMM

ConnectWise Manage

Veeam

PowerShell

Job description

Unleash Your Talents with Us!

Systems Engineer - Integrated OS

The role focuses on service delivery, project support, and technical escalation across Azure, Microsoft 365, endpoints, servers, VMware, and backup platforms.

Key Responsibilities for this role include:

• Managed Services Delivery
  • Support the delivery and ongoing management of managed services across Azure, Microsoft 365, endpoints, servers, VMware, and backup platforms.
  • Assist in onboarding new customers using standardised deployment models.
  • Maintain system health, performance, and security across customer environments.
• Project Support
  • Participate in infrastructure and cloud projects including Azure migrations, Microsoft 365 deployments, and backup implementations.
  • Assist senior engineers in delivering projects aligned to best practices.
  • Execute technical tasks within defined project scope.
• Technical Support & Escalation
  • Act as Level 2/3 escalation point for service desk engineers.
  • Troubleshoot and resolve technical issues across cloud and infrastructure.
  • Ensure timely resolution of incidents and service requests.
• Standardisation & Documentation
  • Follow defined standards for deployments and configurations.
  • Maintain accurate documentation, runbooks, and procedures.
  • Contribute to improving operational processes.
• Customer Engagement
  • Communicate with customers to resolve issues and provide updates.
  • Assist in delivering technical recommendations to customers.
  • Support customer onboarding and service improvements.

Successful candidate must have:

• 7 years in the IT services industry, ideally with a Managed Services Provider
• At least 4 years of hands‑on L2 administration and support of all the following:
  • Windows Servers – Azure, virtual and physical
  • Critical services – AD/Entra, DNS, Group Policy, Intune
  • Hybrid organizations running AD and Entra
  • M365
• Mandatory Technical Skills
  • Administration of Microsoft Azure workloads, specifically Servers and VPN Gateways
  • Windows Server administration, management and troubleshooting
  • Deep understanding of AD, DNS, Group Policy
  • Microsoft 365 administration (Exchange Online, Teams, SharePoint)
  • Endpoint management using Intune or similar tools
  • VMware administration
  • Some experience with M365 backups
• Tool‑Specific Requirements
  • RMM tools: Datto RMM, Kaseya VSA, or equivalent
  • PSA tools: ConnectWise Manage or similar
  • Documentation platforms: IT Glue or equivalent
  • Backup platforms: Veeam, Azure Backup
  • Microsoft Defender portal
  • Scripting/automation using PowerShell
• Mandatory Certifications (or equivalent experience)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft 365 Certified: Teams Administrator Associate
• Desired Certifications
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • ITIL Foundation
  • VMware VCP (desirable but not required)

Work Arrangements:

• Schedule: 24/7 shifting schedule - Australian Time (AEST)
• Work Setup: Hybrid - professional office environment
• Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?

• Competitive Salary & Benefits – rewarded for expertise and dedication
• Career Growth & Development – work alongside international clients and gain valuable experience
• Work‑Life Balance – innovative activities, open communication channels, and commitment to inclusion
• Collaborative & Supportive Environment – passionate team valuing innovation and teamwork