Associate Microsoft Cloud Systems Engineer

Booth; Philippines; Hybrid; PHP 350,000 - 650,000; Full time

Job summary

Booth in the Philippines is seeking an IT professional to support Microsoft cloud environments in a hybrid Full Time role. You will analyse customer environments, monitor performance, and recommend improvements across Azure, M365 and D365, while coordinating with presales and sales to create value.

The role requires about 2 years' industry experience in an IT outsourcing setting, familiarity with Microsoft Premier Support escalations, and relevant IT education.

Qualifications

• Industry experience in an IT outsourcing environment focused on Microsoft technologies.
• Familiar with Microsoft Premier Support escalations.
• Good customer service experience.
• Relevant IT education is preferred.
• Microsoft Cloud certifications are desirable.

Responsibilities

• Analyze customer Microsoft Cloud environments and recommend improvements.
• Contribute to Microsoft Services practices across Azure, M365 and D365.
• Work with peers, presales and sales to identify value opportunities.
• Assess risk and understand implications of new technologies.
• Communicate clearly with customers and team members; support incident resolution.

Skills

IT outsourcing

Microsoft technologies

Customer service

Microsoft Premier Support

Education

IT degree

Tools

Microsoft 365

Azure

D365

Job description

Work Setup: Full Time, Hybrid Setup(1x a week onsite)

Work Hours: Follows Australian Shift

Key Responsibilities

• Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
• Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365).
• Work with peers, presales and sales to identify opportunities to offer additional value to customers.
• Assess and evaluate risk and understand the implications of new technologies.

General Responsibilities

• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
• Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
• Proven experience in the provision of technical services to clients.
• Ability to apply technology to contribute to the overall goals of the organisation.
• Integrity in dealing with personnel, customer and supplier issues.
• Demonstrated work history of ethical business practice.
• Demonstrated experience in dealing with customers at all organisational levels.

Requirements

Key Experience, Skills & Abilities

Experience

• Industry Experience - 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies.
• Familiar with Microsoft Premier Support escalations.
• Good Customer Services Experiences.

Qualifications

• Relevant tertiary education highly desirable (degree in IT discipline preferred).

Certifications

• Relevant Microsoft Cloud products certifications highly desirable.