Senior Manual Payments Specialist - Risk & Timeliness

JPMorganChase; Philippines; On-site; PHP 400,000 - 500,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Payment Lifecycle Specialist to support manual payments, ensuring requests are authenticated and processed accurately within risk controls. You will handle day-to-day transaction processing, respond to queries, and help maintain a resilient workflow across the team.

The role requires a Bachelor’s degree, strong English communication, and proficiency with MS Office.

Qualifications

• Bachelor's degree in business, finance, accounting, economics or similar.
• Basic understanding of international payment concepts and messaging standards (SWIFT, ISO 20022).
• Strong written and verbal communication skills in English.
• Ability to follow documented procedures and maintain accurate records in a controlled environment.
• Demonstrated problem-solving skills with ownership through resolution.

Responsibilities

• Process manual payment transactions accurately and in line with defined controls and procedures.
• Authenticate and execute payment instructions in accordance with risk and control requirements.
• Monitor a shared mailbox and respond to payment-related queries within agreed service standards.
• Investigate exceptions and resolve payment issues, escalating when appropriate.
• Meet processing deadlines while maintaining a high level of accuracy and completeness.
• Produce accurate management information reports, logs, and trackers as required.
• Perform cross-coverage and backup tasks to support production continuity.
• Identify opportunities to improve work practices and support implementation of agreed enhancements.
• Support shift coverage across multiple regional business hours as required (TBD: confirm shift schedule details).

Skills

Payment concepts

English communication

Attention to detail

Problem solving

Time management

Independent work

Education

Bachelor's degree

Tools

MS Office

Microsoft Excel

MS PowerPoint

MS Word

Job description

JPMorganChase in the Philippines is seeking a Payment Lifecycle Specialist to support manual payments, ensuring requests are authenticated and processed accurately within risk controls. You will handle day-to-day transaction processing, respond to queries, and help maintain a resilient workflow across the team.

The role requires a Bachelor’s degree, strong English communication, and proficiency with MS Office.