Global Payments Investigations Lead (24x7)

JPMorganChase; Manila; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

JPMorganChase in Manila is looking for a Payment Lifecycle Manager II to lead high-impact investigations operations. You will manage a team of 19 to 30 staff members to ensure timely and accurate service delivery for client inquiries.

The ideal candidate holds a graduate degree and has at least 7 years of experience in financial operations, showcasing strong leadership and risk management skills. This position is critical for aligning global service outcomes and driving quality improvements.

Qualifications

• 7 years of experience in a financial institution.
• Experience managing a high-volume operations team.
• Ability to drive productivity and quality measures.

Responsibilities

• Lead day-to-day investigations and service delivery.
• Manage a team of 19 to 30 staff members.
• Drive continuous improvement through clear goals and monitoring.

Skills

Operational leadership

Performance management

Stakeholder management

Risk awareness

Process improvement

Education

Graduate degree

Master's degree or professional qualification

Job description

JPMorganChase in Manila is looking for a Payment Lifecycle Manager II to lead high-impact investigations operations. You will manage a team of 19 to 30 staff members to ensure timely and accurate service delivery for client inquiries.

The ideal candidate holds a graduate degree and has at least 7 years of experience in financial operations, showcasing strong leadership and risk management skills. This position is critical for aligning global service outcomes and driving quality improvements.