Global Payments Investigations & Operations Specialist

JPMorganChase; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in Metro Manila is seeking a Payments lifecycle specialist to investigate and resolve wire transfer inquiries, support operational excellence, and contribute to continuous improvement in global payments workflows.

You will gain hands-on exposure to payments investigations, correspondent banking, and daily processing activities while following documented procedures to deliver timely, accurate outcomes. Strong English communication and collaboration are essential.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Experience in international payment processing operations, including wire transfers and/or investigations.
• Strong written and verbal English communication skills for documenting cases and providing stakeholder updates.
• Ability to follow documented procedures and controls with a high level of accuracy and attention to detail.
• Demonstrated problem‑solving skills with the ability to prioritize work, take ownership and escalate appropriately.
• Proficiency with common productivity tools and comfort working across multiple systems.

Responsibilities

• Process investigations and transactions in accordance with documented procedures, controls, and service level expectations.
• Investigate and resolve wire transfer inquiries by reviewing payment details, research results, and related documentation.
• Process manual instructions for funds and wire transfers across global currencies, as applicable to the role.
• Analyze case and payment information to validate data accuracy, completeness, and required approvals.
• Review and submit manual entries needed to resolve funds transfer inquiries, ensuring proper documentation and traceability.
• Provide clear updates to clients or client service partners on inquiry status, next steps, and outcomes.
• Identify exceptions, risks, or control gaps, and escalate appropriately.
• Support cross‑training by sharing procedures and coaching teammates on assigned processes.
• Perform backup production tasks and contribute ideas to improve workflow efficiency, quality, and controls.
• Rotate across team functions as needed to maintain operational coverage and meet daily priorities.

Skills

International payments

English communication

Attention to detail

Team collaboration

Procedural discipline

Microsoft Excel

PowerPoint

Word

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Word

Job description

JPMorganChase in Metro Manila is seeking a Payments lifecycle specialist to investigate and resolve wire transfer inquiries, support operational excellence, and contribute to continuous improvement in global payments workflows.

You will gain hands-on exposure to payments investigations, correspondent banking, and daily processing activities while following documented procedures to deliver timely, accurate outcomes. Strong English communication and collaboration are essential.