Payments Lifecycle Lead: Automate & Optimize

JPMorgan Chase & Co.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines seeks a Payment Lifecycle Manager to lead day-to-day payment processing, strengthen controls, and improve the client experience.

You will partner with cross-functional teams to resolve issues and drive measurable outcomes. The role emphasizes automation, data-driven decision making, and risk management, with responsibilities across operations, reconciliation, fraud prevention, and process improvement.

Qualifications

• 2 years of experience in payment operations leadership or people management.
• Experience overseeing payment processing activities, including investigations, reconciliations, exception management, and time-critical deliverables.
• Demonstrated knowledge of payment operations processes, controls, and issue management practices in a regulated environment.
• Experience using data analysis to identify trends, communicate insights, and support decisions with senior stakeholders.
• Working knowledge of cybersecurity and anti-fraud controls relevant to payment operations, including how to identify and lift potential threats.
• Experience using automation tools or techniques to reduce manual work and improve quality, timeliness, or client experience.
• Experience applying artificial intelligence and machine learning to support operational problem solving and process improvement (where applicable).

Responsibilities

• Lead payment lifecycle operations by setting priorities, directing workflows, and tracking performance against defined metrics
• Manage daily processing and reconciliation activities to support timely and accurate fund movement across supported products
• Resolve production, quality, and control breaks; escalator material delays or risks appropriately and drive actions to closure
• Strengthen operational risk management by supporting fraud prevention activities and reinforcing cybersecurity and control practices
• Partner with stakeholders to scope and deliver process improvements, automation initiatives, and client experience enhancements
• Contribute to strategic planning by translating business priorities into operational capacity, execution plans, and measurable outcomes

Job description

JPMorgan Chase & Co. in the Philippines seeks a Payment Lifecycle Manager to lead day-to-day payment processing, strengthen controls, and improve the client experience.

You will partner with cross-functional teams to resolve issues and drive measurable outcomes. The role emphasizes automation, data-driven decision making, and risk management, with responsibilities across operations, reconciliation, fraud prevention, and process improvement.