Senior Manager, Payroll Delivery Ops – APAC Leader

EY; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

EY’s GDS Tax - Payroll Delivery Ops Senior Manager 1 in Taguig leads payroll coordination across APAC, ensuring timely and compliant delivery. You’ll partner with global EY Payroll teams, develop control documentation, and manage client communications and project plans.

The role requires strong attention to detail, excellent communication, and proficient computer skills to support monthly financials, SLAs and annual calendars for global payroll clients.

Qualifications

• Experience in payroll operations, preferably in APAC regions.
• Strong attention to detail and accuracy in processing.
• Clear, effective communication with clients and internal teams.
• Solid computer skills and familiarity with payroll tools.

Responsibilities

• Collaborate with operations lead on project management, escalations and payroll governance.
• Coordinate with global EY Internal Payroll teams to meet contractual SLAs.
• Create and maintain process documentation, flows and procedures.
• Advise Payroll leadership on client risk implications of issues.
• Manage communications with clients and EY local teams.
• Support contracting requirements including variations and change notes.
• Assist with monthly financials such as budgets and invoicing.
• Prepare and report to clients on SLA adherence.
• Maintain client and EY access to relevant engagement platforms.
• Develop annual calendars for global payroll clients.
• Prepare consolidated monthly reports for clients (e.g., tax files).
• Resolve issues with local teams and coordinate client communications.
• Maintain and update issue logs for each engagement.
• Request country data on stock vesting and consolidate responses for clients.
• Prepare project plans and weekly status updates.
• Assist with other ad hoc requests as they arise.

Skills

Previous payroll environment

Attention to detail

Excellent communication skills

Proficient computer skills

Job description

EY’s GDS Tax - Payroll Delivery Ops Senior Manager 1 in Taguig leads payroll coordination across APAC, ensuring timely and compliant delivery. You’ll partner with global EY Payroll teams, develop control documentation, and manage client communications and project plans.

The role requires strong attention to detail, excellent communication, and proficient computer skills to support monthly financials, SLAs and annual calendars for global payroll clients.