GDS Tax - Payroll Delivery Ops Senior Manager 1

EY; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

EY’s GDS Tax - Payroll Delivery Ops Senior Manager 1 in Taguig leads payroll coordination across APAC, ensuring timely and compliant delivery. You’ll partner with global EY Payroll teams, develop control documentation, and manage client communications and project plans.

The role requires strong attention to detail, excellent communication, and proficient computer skills to support monthly financials, SLAs and annual calendars for global payroll clients.

Qualifications

• Experience in payroll operations, preferably in APAC regions.
• Strong attention to detail and accuracy in processing.
• Clear, effective communication with clients and internal teams.
• Solid computer skills and familiarity with payroll tools.

Responsibilities

• Collaborate with operations lead on project management, escalations and payroll governance.
• Coordinate with global EY Internal Payroll teams to meet contractual SLAs.
• Create and maintain process documentation, flows and procedures.
• Advise Payroll leadership on client risk implications of issues.
• Manage communications with clients and EY local teams.
• Support contracting requirements including variations and change notes.
• Assist with monthly financials such as budgets and invoicing.
• Prepare and report to clients on SLA adherence.
• Maintain client and EY access to relevant engagement platforms.
• Develop annual calendars for global payroll clients.
• Prepare consolidated monthly reports for clients (e.g., tax files).
• Resolve issues with local teams and coordinate client communications.
• Maintain and update issue logs for each engagement.
• Request country data on stock vesting and consolidate responses for clients.
• Prepare project plans and weekly status updates.
• Assist with other ad hoc requests as they arise.

Skills

Previous payroll environment

Attention to detail

Excellent communication skills

Proficient computer skills

Job description

GDS Tax - Payroll Delivery Ops Senior Manager 1

Location: Taguig

Other locations: Primary Location Only

Requisition ID: 1756710

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Payroll Operate Services: Payroll Central Coordination Manager
General spec plus
15+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

Specific duties/responsibilities:

• Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
• Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels
• Create and maintain control documentation, process flows and procedures
• Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
• Management of communications with both the client and the EY local teams
• Assisting with the contracting requirements such as Variations in scope requests, Change Request Notes, Prime Sub Memo’s etc
• Assisting with monthly financials such as preparing budgets and issuing invoices
• Preparing and reporting on a regular basis to clients on agreed SLA’s
• Maintaining access for clients and EY local teams to relevant platforms used in the engagements
• Preparing annual calendars for global payroll clients
• Preparing consolidated reports centrally for delivery to client e.g. monthly consolidated tax file
• Assistance with issue resolution with local teams and communications with clients around same
• Maintain and update issue logs for each engagement
• Requesting information from local countries regarding stock vesting quarterly, consolidating responses and sharing with the client
• Preparation of project plans and weekly status updates
• Assisting with other Ad Hoc requests as they come up

Requirements:

• Previous experience in the relevant payroll environment
• Strong attention to detail
• Excellent communication skills
• Proficient computer skills

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