GDS Tax - Payroll Delivery Ops Senior Manager

EY; Taguig; On-site; PHP 3,000,000 - 4,500,000; Full time

Job summary

EY is seeking a GDS Tax - Payroll Delivery Ops Senior Manager in Taguig to lead payroll coordination across APAC regions. The role drives governance, client communications and cross-functional collaboration with EY teams to ensure timely and accurate payroll delivery aligned with contractual SLAs.

The ideal candidate has extensive payroll experience, strong attention to detail and excellent communication skills, with proficiency in common computing tools and a strategic mindset for process

Qualifications

• Previous experience in the payroll environment.
• Strong attention to detail and accuracy.
• Excellent communication skills with stakeholders.
• Proficient in standard computer applications.

Responsibilities

• Collaborate with the operations lead on daily activity, project management and payroll governance.
• Partner with global EY Payroll teams to ensure payrolls meet contractual requirements and SLAs.
• Create and maintain control documentation, process flows and procedures.
• Manage client and EY local team communications and escalations.
• Assist with budgeting, invoicing and monthly financial reporting.
• Prepare and report on SLA delivery and client dashboards.

Skills

Payroll experience

Attention to detail

Communication skills

Computer skills

Job description

GDS Tax - Payroll Delivery Ops Senior Manager

Location: Taguig

Other locations: Primary Location Only

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Payroll Operate Services: Payroll Central Coordination Manager
General spec plus
15+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

Specific duties/responsibilities

• Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
• Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels
• Create and maintain control documentation, process flows and procedures
• Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
• Management of communications with both the client and the EY local teams
• Assisting with the contracting requirements such as Variations in scope requests, Change Request Notes, Prime Sub Memo’s etc
• Assisting with monthly financials such as preparing budgets and issuing invoices
• Preparing and reporting on a regular basis to clients on agreed SLA’s
• Maintaining access for clients and EY local teams to relevant platforms used in the engagements
• Preparing annual calendars for global payroll clients
• Preparing consolidated reports centrally for delivery to client e.g. monthly consolidated tax file
• Assistance with issue resolution with local teams and communications with clients around same
• Maintain and update issue logs for each engagement
• Requesting information from local countries regarding stock vesting quarterly, consolidating responses and sharing with the client
• Preparation of project plans and weekly status updates
• Assisting with other Ad Hoc requests as they come up

Requirements

• Previous experience in the relevant payroll environment
• Strong attention to detail
• Excellent communication skills
• Proficient computer skills

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