Senior Manager of Leadership Development

IBEX Global Solutions (Philippines) Inc.; Pasig; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Manager of Leadership Development to drive regional execution and continuous improvement of leadership programs. You will collaborate with operations, HR, and learning stakeholders to translate learning into stronger people leadership and operational performance.

The role combines strategic thinking with hands-on facilitation, coaching, and program management across remote and onsite settings, aligning with global strategy and governance.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience may be considered.
• Minimum 3 years of leadership development, training, coaching, call center operations, or related field.
• At least 1 year leading training programs or teams; regional/global programs preferred.
• At least 2 years of facilitation, coaching, or instructor-led training experience.

Responsibilities

• Own regional coordination and execution of leadership and management training programs.
• Partner with regional/site leaders to assess capability needs and align to global roadmap.
• Facilitate or oversee training, coaching, observation and feedback experiences across settings.
• Monitor participation, learner experience, and performance indicators; report to stakeholders.
• Identify regional best practices and share them with global forums.
• Manage regional risks, dependencies, and escalations with global program owners.

Skills

Leadership development

Training

Coaching

Call center operations

Facilitation

Project management

Stakeholder influence

Microsoft PowerPoint

Microsoft Excel

Virtual learning tools

Education

Bachelor's degree

Tools

PowerPoint

Excel

Virtual learning platforms

Job description

About the role

As part of a geographically dispersed global team, the Manager of Leadership Development leads the regional execution and continuous improvement of ibex leadership development programs while contributing to global strategy, standards, and program governance. The role partners with operations, Human Resources, and learning stakeholders to build leadership capability and ensure that learning translates into stronger people leadership and operational performance. This is a hybrid role that works remotely and onsite, as business needs require. The Manager combines strategic thinking with hands‑on facilitation, coaching, program management, and functional leadership of assigned learning resources or project teams.

Global Responsibilities

• Contribute to the global leadership development strategy, roadmap, competency model, curriculum standards, and annual priorities.
• Lead or contribute to global program design, implementation, pilots, facilitator readiness, content governance, and continuous improvement efforts.
• Establish delivery expectations, quality standards, measurement practices, and operating rhythms that support a consistent global learner experience.
• Use learning data, business outcomes, stakeholder feedback, and field observations to evaluate program effectiveness and recommend changes.
• Partner with global operations, Human Resources, Talent, and other stakeholders to align leadership development to organizational priorities.
• Provide coaching, calibration, and functional guidance to Leadership Development Specialists and Senior Specialists; coordinate work across project teams as assigned.

Regional Responsibilities

• Own regional coordination and execution of key leadership and management training programs, including calendars, cohorts, communications, readiness, delivery, and follow-through.
• Partner with regional and site leaders to assess capability needs, prioritize interventions, and connect local requirements to the global leadership roadmap.
• Facilitate or oversee training, coaching, observation, and feedback experiences across remote and onsite settings, ensuring consistent application of leadership competencies.
• Monitor regional participation, completion, learner experience, application, and performance indicators; create clear updates and action plans for stakeholders.
• Identify regional best practices and scalable solutions, and bring them into global forums for consideration and adoption.
• Manage regional risks, dependencies, and escalations, ensuring timely communication and resolution with global program owners and business partners.

About you

• Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered
• Minimum of 3 years of experience in leadership development, training, coaching, call center operations, or a related field
• At least 1 year of experience leading training programs, learning projects, operations initiatives, or a team of facilitators; experience with regional or global programs preferred
• At least 2 years of combined facilitation, coaching, or instructor‑led training experience preferred
• Proficiency in Microsoft Office applications, including PowerPoint and Excel, and virtual learning and collaboration tools
• Demonstrates strong business judgment, operational understanding, facilitation, coaching, project management, and stakeholder‑influence skills
• Translates strategy into practical execution, maintains program quality, and makes decisions using data, learner insight, and business context
• Builds trusted relationships across regions, cultures, time zones, and organizational levels
• Develops others through clear expectations, feedback, coaching, and recognition; creates accountability while maintaining a positive learning culture
• Effectively manages competing priorities, deadlines, scope changes, and ambiguity with a proactive, solution‑focused mindset

About us

IBEX is proud to be an equal employment opportunity employer. Business activities including, but not limited to, hiring, promotion, and compensation are conducted in compliance with all applicable laws and without regard to race, color, ethnicity or national origin, gender, marital status, religion, political or union affiliation, sexual orientation, gender identity, disability status, genetics, veteran status, or any other basis protected by law.