Global Leadership Development Manager (Hybrid)

Ibex Limited; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Ibex Limited seeks a Manager of Leadership Development to lead regional execution and continuous improvement of leadership programs while aligning with global strategy and governance. This hybrid role blends strategic thinking with hands-on facilitation, coaching, and program management across dispersed teams.

The role collaborates with operations, HR, and learning stakeholders to build leadership capability and translate learning into stronger people leadership and operational performance, with

Qualifications

• Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in leadership development, training, coaching, call center operations, or a related field.
• At least 1 year of experience leading training programs, learning projects, operations initiatives, or a team of facilitators; experience with regional or global programs preferred.
• At least 2 years of combined facilitation, coaching, or instructor-led training experience preferred.
• Proficiency in Microsoft Office applications, including PowerPoint and Excel, and virtual learning and collaboration tools.
• For internal candidates: typically employed in the current position for at least 9–12 months continuously and in good standing, with no corrective action on file during the previous six months, unless an approved exception applies.

Responsibilities

• Own regional coordination and execution of key leadership and management training programs, including calendars, cohorts, communications, readiness, delivery, and follow-through.
• Partner with regional and site leaders to assess capability needs, prioritize interventions, and connect local requirements to the global leadership roadmap.
• Facilitate or oversee training, coaching, observation, and feedback experiences across remote and onsite settings, ensuring consistent application of leadership competencies.
• Monitor regional participation, completion, learner experience, application, and performance indicators; create clear updates and action plans for stakeholders.
• Identify regional best practices and scalable solutions, and bring them into global forums for consideration and adoption.
• Manage regional risks, dependencies, and escalations, ensuring timely communication and resolution with global program owners and business partners.

Skills

Leadership development

Training & coaching

Facilitation

Program management

MS Office & virtual tools

Education

Bachelor's degree

Tools

PowerPoint

Excel

Virtual learning tools

Job description

Ibex Limited seeks a Manager of Leadership Development to lead regional execution and continuous improvement of leadership programs while aligning with global strategy and governance. This hybrid role blends strategic thinking with hands-on facilitation, coaching, and program management across dispersed teams.

The role collaborates with operations, HR, and learning stakeholders to build leadership capability and translate learning into stronger people leadership and operational performance, with