Senior Manager O2C Processes And Project

Delivery Hero; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is seeking a proactive Process Specialist, Order to Cash (O2C) to lead process design and SOP development from the Philippines.

You will collaborate with Finance, commercial teams, and IT to optimize O2C workflows, support UATs, and ensure accurate revenue recognition and billing. The role emphasizes documentation and cross‑functional coordination across markets.

Qualifications

• Bachelor's degree in Accountancy or related field.
• Minimum 5 years in Order To Cash function/process management.
• Minimum 1 year in project/product management.
• Knowledge of accounting principles and regulatory standards.
• Experience with Salesforce, SAP, SQL, Google Studio or equivalent BI tools.

Responsibilities

• Create and update SOPs and detailed task plans to align O2C processes across markets.
• Collaborate with commercial teams to establish new revenue opportunities and ROI.
• Own O2C process design and ensure revenue is captured and billed accurately.
• Support O2C process blueprint and gate changes with Service Delivery alignment.
• Work with Pandora Product Deployment on UAT readiness and go-lives for new initiatives.
• Triage Pandora Billing P&T bug tickets and minor enhancements for Finance.
• Document guidelines or SOPs and support system roll-outs and testing.
• Drive continuous improvements to processes and collaborate with stakeholders.
• Manage ad-hoc tasks and financial topics as required.

Skills

O2C process management

Project management

Analytical skills

MS Excel proficiency

English proficiency

Problem solving

Time management

Education

Bachelor's Degree in Accountancy or related

Tools

Salesforce

SAP

SQL

Google Data Studio

BI tools

Job description

Job Description:

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience- fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for a highly driven and motivated Process Specialist, Order to Cash (O2C) to be part of the Order to Cash Projects and Processes. The role is preferred to be based in Philippines and will report to Head, O2C Projects and Process

Your mission:

• You will create and update current Standard operating procedures (SOP) and detailed task plans (DTP) to align processes across our Finance Business Service markets.
• Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment.Take ownership for O2C process design (system agnostic) to ensure revenue is captured and billed accurately
• Support the O2C process blueprint, be the gatekeeper for all process changes and maintain close alignment with the Service Delivery counterpart for such changes
• Collaborate with Pandora Product Deployment team to ensure User Acceptance Testing (UAT) readiness and go-lives for new initiatives
• Support the Finance team to triage the incoming pipeline of Pandora Billing P&T bug and minor enhancement tickets
• Support any new systems , UATs, as well as ensuring proper documentation of guidelines or SOPs
• Execute testing and consult on system and process roll-outs.
• Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes
• Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes
• Manage any ad-hoc tasks, financial topics and initiatives as required

Qualifications

• Bachelor's Degree in Accountancy or any business-related course.
• At least 5 years of experience in Order To Cash function/process management
• At least 1 year of experience in project/product management
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Has a good grasp of different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools, or is eager to acquire proficiency in these systems.
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data-entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team
• Proficiency in English is preferred

Requirements: