Senior Manager, O2C Processes & Project

Delivery Hero; Philippines; Hybrid; PHP 670,000 - 1,228,000; Full time

Job summary

Delivery Hero's foodpanda team seeks a Process Specialist, Order to Cash (O2C) to drive process design, SOP updates, and KPI tracking. Based in the Philippines, you will partner with finance, commercial, and product teams to capture revenue accurately and support go-lives for new initiatives.

You will own O2C process blueprint changes, perform UAT readiness, and help triage billing bugs, while ensuring documentation and adherence to compliance standards across markets.

Qualifications

• Bachelor's degree in accountancy or business.
• At least 5 years of experience in Order To Cash function/process management.
• At least 1 year of experience in project/product management.
• Knowledge of general accounting principles, regulatory standards and compliance requirements.
• Proficiency with Salesforce, SAP, SQL, Google Data Studio or BI tools.

Responsibilities

• Create and update SOPs and DTPs to align processes across Finance Business Service markets.
• Establish new revenue streams and opportunities while ensuring ROI.
• Own O2C process design to ensure revenue is captured and billed accurately.
• Be the gatekeeper for process changes and align with Service Delivery.
• Collaborate with Product Deployment for UAT readiness and go-lives.
• Support triage of Pandora Billing P&T bugs and enhancements.
• Document guidelines or SOPs and support system roll-outs and testing.
• Drive continuous improvements across workstreams with stakeholders.
• Handle ad-hoc financial topics and initiatives as required.

Skills

Analytical thinking

Problem solving

Decision making

Data entry

Attention to detail

Communication skills

Time management

Teamwork

English proficiency

Education

Bachelor's degree in Accountancy

Tools

Salesforce

SAP

SQL

Google Data Studio

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for a highly driven and motivated Process Specialist, Order to Cash (O2C) to be part of the Order to Cash Projects and Processes. The role is preferred to be based in Philippines and will report to Head, O2C Projects and Process

Your mission:

• You will create and update current Standard operating procedures (SOP) and detailed task plans (DTP) to align processes across our Finance Business Service markets.
• Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment.Take ownership for O2C process design (system agnostic) to ensure revenue is captured and billed accurately
• Support the O2C process blueprint, be the gatekeeper for all process changes and maintain close alignment with the Service Delivery counterpart for such changes
• Collaborate with Pandora Product Deployment team to ensure User Acceptance Testing (UAT) readiness and go-lives for new initiatives
• Support the Finance team to triage the incoming pipeline of Pandora Billing P&T bug and minor enhancement tickets
• Support any new systems , UATs, as well as ensuring proper documentation of guidelines or SOPs
• Execute testing and consult on system and process roll-outs.
• Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes
• Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes
• Manage any ad-hoc tasks, financial topics and initiatives as required

Qualifications

• Bachelor's Degree in Accountancy or any business-related course.
• At least 5 years of experience in Order To Cash function/process management
• At least 1 year of experience in project/product management
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Has a good grasp of different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools, or is eager to acquire proficiency in these systems.
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data-entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team
• Proficiency in English is preferred