DE033422-Order To Cash Ops Sr Manager

Accenture in the Philippines; Philippines; On-site; PHP 3,000,000 - 5,200,000; Full time

Job summary

Accenture in the Philippines is seeking a Senior Manager to lead end-to-end Order-to-Cash operations, ensuring efficient revenue cycle management and superior customer experience. This role follows a Return to Office setup with teams located in Taguig, Uptown Bonifacio Tower 3.

You will manage governance reviews, cross-functional collaboration across Sales, Customer Service, Supply Chain, Treasury and Controllership, and drive continuous improvement through people leadership and transformation

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Finance Operations Manager (OTC) is responsible for leading end-to-end Order-to-Cash operations, ensuring efficient revenue cycle management, cash flow optimization, operational excellence, and superior customer experience. RESPONSIBILITIES: Service Delivery & Operations Management

Lead and manage end-to-end OTC operations, including:

• Order Management
• Customer Master Data Management
• Billing and Invoicing
• Accounts Receivable
• Cash Application
• Collections
• Credit Management
• Dispute and Deductions Management

Ensure achievement of contractual SLAs, KPIs, productivity, quality, and customer satisfaction targets.

Monitor operational performance and proactively address service delivery risks and escalations.

Drive adherence to standard operating procedures and process controls.

Revenue & Working Capital Optimization

Drive initiatives to improve:

• Days Sales Outstanding (DSO)
• Collection Effectiveness Index (CEI)
• Cash Flow Performance
• Aging Profile Management

Partner with stakeholders to reduce overdue receivables and minimize bad debt exposure.

Monitor credit and collection metrics and recommend actions to improve working capital.

Stakeholder & Client Management

Serve as a key point of contact for client and business stakeholders.

Lead governance reviews, operational meetings, and business discussions.

Build strong relationships across Sales, Customer Service, Supply Chain, Treasury, Finance, and Controllership teams.

Provide insights and recommendations to improve customer experience and business performance.

People Leadership

Lead and develop teams of Team Leads, Analysts, and Specialists.

Drive performance management, coaching, mentoring, and succession planning activities.

Foster a culture of accountability, engagement, continuous learning, and operational excellence.

Support workforce planning, hiring, onboarding, and capability development initiatives.

Continuous Improvement & Transformation

Identify and implement opportunities for process optimization, automation, and standardization.

Drive operational excellence initiatives focused on improving efficiency and customer experience.

Lead or support transition, migration, and transformation projects.

Utilize analytics and reporting tools to identify trends and improvement opportunities.

Risk, Compliance & Governance

Ensure compliance with company policies, controls, and audit requirements.

Support internal and external audits and ensure closure of identified action items.

Implement risk mitigation plans and ensure business continuity readiness.

Monitor compliance with customer contractual commitments and regulatory requirements.

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

At least 12 years relevant work experience in OTC; 10+ years supervisory experience