Senior Manager, L&A BPS & Process Optimization

DXC Technology; Taguig; On-site; PHP 3,000,000 - 4,600,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation and Sick Leave

Maternity/Paternity Leave

Training and Certification

Retirement Program

Job summary

DXC Technology Philippines in Taguig seeks a Senior Manager - Business Process Transactions to lead BPS call center operations and drive transformation programs across our cloud, applications, and outsourcing services. You will mentor managers and analysts while partnering with cross-functional teams to improve efficiency and compliance.

The role requires 15+ years in BPS/call center spaces, minimum 8 years in L&A, and a proven track record in cost optimization and budget adherence.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Proven experience in business process transactions and BPM.
• Continuous learner with industry knowledge and technology.

Responsibilities

• Act as life & annuities domain expert with call center experience.
• Lead process improvement initiatives and manage daily operations.
• Supervise and mentor managers, senior analysts, and analysts.
• Collaborate with cross-functional teams to streamline processes.
• Analyze data and performance metrics to identify improvements.

Skills

Business process management

Process optimization

Leadership

Data analysis

Education

Bachelor's degree in a relevant field

Tools

Six Sigma

PMP

Job description

DXC Technology Philippines in Taguig seeks a Senior Manager - Business Process Transactions to lead BPS call center operations and drive transformation programs across our cloud, applications, and outsourcing services. You will mentor managers and analysts while partnering with cross-functional teams to improve efficiency and compliance.

The role requires 15+ years in BPS/call center spaces, minimum 8 years in L&A, and a proven track record in cost optimization and budget adherence.