Operations & Process Excellence Lead

DXC Technology; Taguig; On-site; PHP 1,600,000 - 2,300,000; Full time

Job summary

DXC Technology in Taguig is seeking a seasoned Process Excellence Lead to oversee day-to-day business transactions and a team of analysts. You will drive improvements, manage budgets, and present performance insights to senior leadership.

The role emphasizes collaboration with senior management to implement strategies, monitor KPIs, and ensure quality and compliance across operations. In-person collaboration with flexibility is part of the work model.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to the development of budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

Skills

Business process management

Process optimization

Data-driven decision making

Team leadership

Education

Bachelor's degree in a relevant field

Advanced degree a plus

Job description

DXC Technology in Taguig is seeking a seasoned Process Excellence Lead to oversee day-to-day business transactions and a team of analysts. You will drive improvements, manage budgets, and present performance insights to senior leadership.

The role emphasizes collaboration with senior management to implement strategies, monitor KPIs, and ensure quality and compliance across operations. In-person collaboration with flexibility is part of the work model.