Operations Manager, Process Excellence & Team Leadership

DXC Technology; Pateros; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

DXC Technology in the Philippines seeks a senior process leader to manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.

You will implement process improvements to drive productivity and quality, provide guidance to analysts, collaborate with senior management on strategy, monitor performance metrics, support budgeting and resource allocation, and prepare comprehensive reports while ensuring adherence to quality and compliance standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Responsibilities

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to the development of budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

Education

Bachelor's degree in a relevant field

Advanced degree in a relevant field a plus

Job description

DXC Technology in the Philippines seeks a senior process leader to manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.

You will implement process improvements to drive productivity and quality, provide guidance to analysts, collaborate with senior management on strategy, monitor performance metrics, support budgeting and resource allocation, and prepare comprehensive reports while ensuring adherence to quality and compliance standards.