Senior Loyalty & Customer Experience Program Lead

Nityo Infotech Inc.; Pasay; On-site; PHP 1,004,400 - 1,339,200; Full time

Job summary

A leading IT solutions provider in the Philippines is seeking a Program Manager to lead customer experience initiatives. The role involves managing program lifecycles and driving customer engagement. Ideal candidates will have over 7 years of experience in program management and familiarity with CRM projects. Strong analytical and communication skills are essential to influence stakeholders effectively.

Qualifications

• Minimum of 7 years in program management or similar role.
• Experience with customer loyalty or CRM programs.
• Strong analytical and data interpretation skills.

Responsibilities

• Lead strategic development of customer experience initiatives.
• Oversee full lifecycle of programs from planning to implementation.
• Ensure programs align with business objectives.

Skills

Program management

Customer lifecycle management

Data analysis

Cross-functional team leadership

Communication skills

Tools

Project management methodologies

Job description

A leading IT solutions provider in the Philippines is seeking a Program Manager to lead customer experience initiatives. The role involves managing program lifecycles and driving customer engagement. Ideal candidates will have over 7 years of experience in program management and familiarity with CRM projects. Strong analytical and communication skills are essential to influence stakeholders effectively.