Senior Loyalty & Customer Experience Program Lead

Nityo Infotech Inc.; Pasay; Presencial; PHP 1.004.400 - 1.339.200; Jornada completa

Descripción de la vacante

A leading IT solutions provider in the Philippines is seeking a Program Manager to lead customer experience initiatives. The role involves managing program lifecycles and driving customer engagement. Ideal candidates will have over 7 years of experience in program management and familiarity with CRM projects. Strong analytical and communication skills are essential to influence stakeholders effectively.

Formación

• Minimum of 7 years in program management or similar role.
• Experience with customer loyalty or CRM programs.
• Strong analytical and data interpretation skills.

Responsabilidades

• Lead strategic development of customer experience initiatives.
• Oversee full lifecycle of programs from planning to implementation.
• Ensure programs align with business objectives.

Conocimientos

Program management

Customer lifecycle management

Data analysis

Cross-functional team leadership

Communication skills

Herramientas

Project management methodologies

Descripción del empleo

A leading IT solutions provider in the Philippines is seeking a Program Manager to lead customer experience initiatives. The role involves managing program lifecycles and driving customer engagement. Ideal candidates will have over 7 years of experience in program management and familiarity with CRM projects. Strong analytical and communication skills are essential to influence stakeholders effectively.