Episode Experience Architect & CX Strategy Lead

Bershaw Consultancy PH; Taguig; Hybrid; PHP 60,000 - 80,000; Full time

Job summary

A consultancy firm in the Philippines is seeking a full-time position focused on customer experience design and digital transformation. The ideal candidate will possess a strong background in customer experience design, product management, or digital transformation, particularly from fast-paced industries. Responsibilities include advocating for the customer experience, optimizing processes, and driving collaboration across teams to enhance customer interactions. Candidates must hold a Bachelor's degree and possess 3-5 years of relevant experience.

Qualifications

• Has a strong background in customer experience design, product management or digital transformation ideally from telecommunications.
• Demonstrated strategic thinking, customer-centric mindset and collaboration.

Responsibilities

• Advocate for the customer by aligning initiatives with the customer experience strategy.
• Define and optimize the episode experience by identifying pain points.
• Drive cross-functional collaboration to enhance customer experience.

Skills

Customer experience design

Product management

Digital transformation

Education

Bachelor's degree

Job description

A consultancy firm in the Philippines is seeking a full-time position focused on customer experience design and digital transformation. The ideal candidate will possess a strong background in customer experience design, product management, or digital transformation, particularly from fast-paced industries. Responsibilities include advocating for the customer experience, optimizing processes, and driving collaboration across teams to enhance customer interactions. Candidates must hold a Bachelor's degree and possess 3-5 years of relevant experience.