Senior Loan Servicing Specialist — Complex Transactions

JP Morgan Chase; Metro Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

JP Morgan Chase in Metro Manila is seeking a Loan Servicing Specialist III to process complex loan transactions across multiple market segments. You will conduct in-depth research, maintain system integrity, and support business partners with accuracy and timely service.

In this mid-level role, you’ll handle non-monetary tasks, monitor compliance, and contribute to projects while delivering exceptional customer service in a high-volume environment. Strong Excel/Loan IQ knowledge is expected.

Qualifications

• At least 2 years of experience in loan operations and/or quality control in banking or financial services.
• Proficient with Microsoft Office applications (Excel, Word, Outlook) and internal tracking systems.
• Knowledge of ACBS and/or Loan IQ systems and US Dollar/Foreign Currency loans.
• Understanding of legal and credit documents and ability to interpret standard reports.

Responsibilities

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system and process payments, rate resets, quotes, and maintenance transactions.
• Identify and address inaccurate, incomplete, or missing transaction information.
• Minimize credit and business risk by following procedures, compliance, and bank policy.
• Provide exceptional customer service and maintain communication with business partners to meet SLAs.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Problem solving

Education

Bachelor's degree in Accounting / Finance / Business

Tools

Excel

Word

Outlook

ACBS

Loan IQ

Job description

JP Morgan Chase in Metro Manila is seeking a Loan Servicing Specialist III to process complex loan transactions across multiple market segments. You will conduct in-depth research, maintain system integrity, and support business partners with accuracy and timely service.

In this mid-level role, you’ll handle non-monetary tasks, monitor compliance, and contribute to projects while delivering exceptional customer service in a high-volume environment. Strong Excel/Loan IQ knowledge is expected.