Loan Servicing Specialist III — Complex Transactions

JPMorganChase; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

JPMorganChase is seeking a Loan Servicing Specialist III to process complex loan transactions and maintain system integrity. This mid-level role emphasizes non-monetary transactions, in-depth research, and high-quality service within a busy Wholesale Lending Services team.

You will handle payments, rate resets, maintenance tasks, ensure compliance, and support business partners while meeting SLA targets in a high-volume environment.

Qualifications

• Requires practical experience in loan operations and/or quality control in banking or financial services.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).
• Understanding of US Dollar and Foreign Currency Loans and related documents.

Responsibilities

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process payments, rate resets, quote payoffs, and maintenance transactions.
• Identify and address inaccurate, incomplete, or missing transaction information.
• Minimize credit and business risk by adhering to procedures, compliance, and bank policy.
• Participate in projects and working groups as required.
• Review and complete escalated requests and other assigned duties.
• Provide exceptional customer service in high-volume activities.

Skills

Customer service

Interpersonal communication

Organizational skills

Time management

Attention to detail

Education

Bachelor's degree in Accounting, Business or Finance

Tools

ACBS

Loan IQ

Excel

Word

Outlook

Job description

JPMorganChase is seeking a Loan Servicing Specialist III to process complex loan transactions and maintain system integrity. This mid-level role emphasizes non-monetary transactions, in-depth research, and high-quality service within a busy Wholesale Lending Services team.

You will handle payments, rate resets, maintenance tasks, ensure compliance, and support business partners while meeting SLA targets in a high-volume environment.